//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"School"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Hochschule
Krankenhaus
School
Service quality
20,481
Customer satisfaction
6,126
Kundenzufriedenheit
6,126
Consumer behaviour
4,244
Konsumentenverhalten
4,244
Beziehungsmarketing
3,836
Relationship marketing
3,836
Qualitätsmanagement
2,520
Quality management
2,472
Wirtschaftsprüfung
2,440
Financial audit
2,438
Hospital
1,773
Health care
1,515
Gesundheitsversorgung
1,509
USA
1,355
United States
1,354
Gesundheitswesen
1,228
Health care system
1,213
Product quality
1,179
Produktqualität
1,179
Customer service
1,104
Kundenservice
1,104
Theory
1,092
Theorie
1,091
Dienstleistungssektor
1,031
Service industry
1,027
Deutschland
915
Germany
907
service quality
791
Beschwerdemanagement
790
Complaint management
790
Hotel industry
782
Hotellerie
782
Schule
717
Electronic Commerce
684
E-commerce
680
more ...
less ...
Online availability
All
Undetermined
7,275
Free
4,700
Type of publication
All
Article
14,831
Book / Working Paper
5,638
Journal
14
Type of publication (narrower categories)
All
Article in journal
13,779
Aufsatz in Zeitschrift
13,779
Graue Literatur
1,613
Non-commercial literature
1,613
Arbeitspapier
1,337
Working Paper
1,337
Aufsatz im Buch
1,064
Book section
1,064
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
99
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Handbook
12
Handbuch
12
Bibliografie
9
Advisory report
8
Gutachten
8
Interview
6
Mehrbändiges Werk
6
more ...
less ...
Language
All
English
19,078
German
1,346
French
33
Italian
10
Russian
10
Spanish
10
Swedish
6
Finnish
4
Polish
4
Danish
3
Dutch
3
Czech
1
Hungarian
1
Portuguese
1
more ...
less ...
Author
All
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Witell, Lars
18
more ...
less ...
Institution
All
National Bureau of Economic Research
177
OECD
36
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
more ...
less ...
Published in...
All
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
more ...
less ...
Source
All
ECONIS (ZBW)
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
Showing
1
-
10
of
20,483
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
6
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
7
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
10
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->