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~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Nachkaufmarketing"
~type_genre:"Elektronischer Datenträger als Beilage"
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Dienstleistungsqualität
Nachkaufmarketing
Customer service
4
Kundenservice
4
Beziehungsmarketing
2
Deutschland
2
Germany
2
Relationship marketing
2
Beschwerdemanagement
1
Business model
1
Business services
1
Complaint management
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Controlling
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Digitalisierung
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Geschäftsmodell
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KMU
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Management control
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Marketing management
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Marketingmanagement
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Product classification
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Produktklassifikation
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SME
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Elektronischer Datenträger als Beilage
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920
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920
Aufsatz im Buch
52
Book section
52
Hochschulschrift
47
Thesis
35
Collection of articles of several authors
17
Sammelwerk
17
Graue Literatur
16
Non-commercial literature
16
Case study
10
Fallstudie
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Arbeitspapier
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Working Paper
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Collection of articles written by one author
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Sammlung
6
Aufsatzsammlung
4
Guidebook
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Ratgeber
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Bibliografie enthalten
3
Bibliography included
3
Konferenzschrift
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Accompanied by computer file
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Blümelhuber, Christian
1
Pepels, Werner
1
Petruska, Robert
1
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A Productivity Press book
1
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ECONIS (ZBW)
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Gemba walks for service excellence : the step-by-step guide for identifying service delighters
Petruska, Robert
-
2012
Persistent link: https://www.econbiz.de/10009582262
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2
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
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