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~source:"econis"
~subject:"Konsumentenverhalten"
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Search: "Journal of service management"
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Konsumentenverhalten
Beziehungsmarketing
107
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107
Consumer behaviour
104
Dienstleistungsqualität
95
Service quality
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Customer satisfaction
70
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Journal of service management
103
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ECONIS (ZBW)
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1
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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2
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
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3
Programmatic advertising in online retailing : consumer perceptions and future avenues
Ciuchita, Robert
;
Gummerus, Johanna Katariina
; …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 231-255
Persistent link: https://www.econbiz.de/10014337950
Saved in:
4
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
Saved in:
5
Pushing the frontier of sustainable service operations management : evidence from US hospitality industry
Zhang, Jie J.
;
Joglekar, Nitin
;
Verna, Rohit
- In:
Journal of service management
23
(
2012
)
3
,
pp. 377-399
Persistent link: https://www.econbiz.de/10009619151
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6
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
7
Understanding consumer behaviour in evolving subscription markets : lessons from sports season tickets research
McDonald, Heath
;
Dunn, Steven
;
Schreyer, Dominik
; …
- In:
Journal of service management
35
(
2024
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10014456582
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8
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
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9
The olfactory experience (in retail) scale : construction, validation and generalization
Roy, Subhadip
;
Singh, Priyanka
- In:
Journal of service management
34
(
2023
)
3
,
pp. 403-432
Persistent link: https://www.econbiz.de/10014337975
Saved in:
10
Realizing the economic and circular potential of sharing business models by engaging consumers
De Bruyne, Marie-Julie
;
Verleye, Katrien
- In:
Journal of service management
34
(
2023
)
3
,
pp. 493-519
Persistent link: https://www.econbiz.de/10014338185
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