//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~source:"econis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Chen, Shun-Hsing"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Quality management
4
Qualitätsmanagement
4
Taiwan
4
customer satisfaction
3
Bank
2
Beziehungsmarketing
2
Performance measurement
2
Performance-Messung
2
Relationship marketing
2
performance control matrix
2
service quality
2
Automotive industry
1
Hotel industry
1
Hotellerie
1
I-S model
1
Kfz-Industrie
1
Macau
1
Market segmentation
1
Marktsegmentierung
1
Measurement
1
Messung
1
PCM
1
Personal banking
1
Privatkundengeschäft
1
QFD
1
SEM
1
Structural equation model
1
Strukturgleichungsmodell
1
TQM
1
Target group
1
Tourism industry
1
Tourismuswirtschaft
1
Zielgruppe
1
customer loyalty
1
economic development
1
failure mode and effects analysis (FMEA)
1
more ...
less ...
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Chen, Shun-Hsing
3
Chen, Shun-hsing
3
Chen, Fei-Yun
1
Chen, Fei-yun
1
Hinds, David
1
Hsu, Chu Chuan
1
Pai, Chen-Kuo
1
Pai, Chen-kuo
1
Wu, I-Ping
1
more ...
less ...
Published in...
All
International journal of services technology and management
3
European journal of industrial engineering : EJIE
1
International journal of production research
1
The service industries journal
1
Source
All
ECONIS (ZBW)
OLC EcoSci
13
RePEc
7
Other ZBW resources
4
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
2
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
3
Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction
Chen, Fei-Yun
;
Chen, Shun-Hsing
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010505378
Saved in:
4
Integrated analysis of the performance of TQM tools and techniques : a case study in the Taiwanese motor industry
Chen, Shun-hsing
- In:
International journal of production research
51
(
2013
)
4
,
pp. 1072-1083
Persistent link: https://www.econbiz.de/10009689238
Saved in:
5
The establishment of appropriate service strategy for banking industry customers with different value
Chen, Shun-hsing
;
Pai, Chen-kuo
;
Chen, Fei-yun
- In:
International journal of services technology and management
16
(
2011
)
1
,
pp. 91-106
Persistent link: https://www.econbiz.de/10009314087
Saved in:
6
Establishment of a performance-evaluation model for service quality in the banking industry
Chen, Shun-hsing
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 235-247
Persistent link: https://www.econbiz.de/10003849590
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->