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International journal of quality and service sciences
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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Value proposition test-driving for service innovation : how frontline employees innovate value propositions
Åkesson, Maria
;
Skålén, Per
;
Edvardsson, Bo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 338-362
Persistent link: https://www.econbiz.de/10011528303
Saved in:
2
Transforming the service idea : a communication and learning process
Gottfridsson, Patrik
;
Stålhammar, Anna
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10010351504
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