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customer satisfaction
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Fathian, Mohammad
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Tabaei, Zahra
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International journal of business information systems : IJBIS
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International journal of electronic business
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International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
OLC EcoSci
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Measuring and analysing customer satisfaction with multi-criteria satisfaction analysis (MUSA) model : an electronic retailing case study
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of business information systems : …
15
(
2014
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10010376919
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2
A novel utility-based model for identifying the customer value in online shopping
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic business
11
(
2014
)
2
,
pp. 119-152
Persistent link: https://www.econbiz.de/10010392064
Saved in:
3
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
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