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Search: person:"Mccoll-Kennedy, Janet R."
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McColl-Kennedy, Janet R.
13
Mccoll-Kennedy, Janet R.
8
Fetter Jr, Richard E.
3
Patterson, Paul G.
3
Anderson, Ronald D.
2
Brady, Michael K.
2
McColl‐Kennedy, Janet R.
2
Salunke, Sandeep
2
Smith, Amy K.
2
Soutar, Geoffrey N.
2
Sparks, Beverley A.
2
Sweeney, Jillian C.
2
Weerawardena, Jay
2
Bennett, Rebekah
1
Bradley, Graham L.
1
Coote, Leonard V.
1
Dagger, Tracey S.
1
Dann, Susan J.
1
Drennan, Judy
1
Hogan, Suellen J.
1
Härtel, Charmine E.J.
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Jimmieson, Nerina L.
1
Kiel, Geoffrey C.
1
Nguyen, Doan T.
1
Russell-Bennett, Rebekah
1
Surachartkumtonkun, Jiraporn
1
Tombs, Alastair G.
1
White, Tina
1
Wirtz, Jochen
1
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Journal of business research : JBR
5
The journal of services marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of retailing
3
Psychology & marketing
2
European journal of marketing : EJM
1
Journal of professional services marketing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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OLC EcoSci
ECONIS (ZBW)
52
Other ZBW resources
25
BASE
8
RePEc
6
USB Cologne (EcoSocSci)
2
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1
Third Party Customers Infecting Other Customers for Better or for Worse
Tombs, Alastair G.
;
McColl‐Kennedy, Janet R.
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 277-292
Persistent link: https://www.econbiz.de/10010072120
Saved in:
2
Customer Rage Back-Story: Linking Needs-Based Cognitive Appraisal to Service Failure Type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10010073978
Saved in:
3
Task‐Relationship‐Self: A Framework for Understanding Service Encounter Behaviors
Bradley, Graham L.
;
Sparks, Beverley A.
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10010106767
Saved in:
4
Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1085-1097
Persistent link: https://www.econbiz.de/10010119585
Saved in:
5
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1195
Persistent link: https://www.econbiz.de/10010021191
Saved in:
6
The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.
;
Soutar, Geoffrey N.
; …
- In:
Journal of service management
22
(
2011
)
3
,
pp. 292-317
Persistent link: https://www.econbiz.de/10009166381
Saved in:
7
Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms
Salunke, Sandeep
;
Weerawardena, Jay
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1251-1264
Persistent link: https://www.econbiz.de/10009806451
Saved in:
8
Reconceptualizing professional service firm innovation capability: Scale development
Hogan, Suellen J.
;
Soutar, Geoffrey N.
;
McColl-Kennedy, …
- In:
Industrial marketing management : the international …
40
(
2011
)
8
,
pp. 1264-1274
Persistent link: https://www.econbiz.de/10009806452
Saved in:
9
Opportunistic customer claiming during service recovery
Wirtz, Jochen
;
McColl-Kennedy, Janet R.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 654-676
Persistent link: https://www.econbiz.de/10008447598
Saved in:
10
Customer Rage Episodes: Emotions, Expressions and Behaviors
Mccoll-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222
Persistent link: https://www.econbiz.de/10008259742
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