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Reichheld, Fred
8
Dullweber, Andreas
4
Markey, Rob
4
Detrick, Christine
1
Gillies, Crawford
1
Rigby, Darrell
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Harvard business review : HBR
3
HR focus : the hands-on tool for human resources professionals
1
Harvard-Business-Manager : das Wissen der Besten
1
MIT sloan management review
1
Marketing management : a quarterly business management publication of the American Marketing Association
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OLC EcoSci
ECONIS (ZBW)
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STRATEGIEN - Kundenfeedback als Erfolgsfaktor - Vertrieb I: Guter Service ist für Kunden wichtig. Mit Feedback-Systemen können Unternehmen schnell auf Anfragen und Beschwerden reag...
Markey, Rob
;
Reichheld, Fred
;
Dullweber, Andreas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
2
,
pp. 36-42
Persistent link: https://www.econbiz.de/10008380677
Saved in:
2
FORETHOUGHT - It's time to loosen, not tighten, control over your employees...Put stakeholders' interests above profits for greater workforce engagement...Visibility, density, and...
Markey, Rob
;
Reichheld, Fred
;
Dullweber, Andreas
- In:
Harvard business review : HBR
(
2009
),
pp. 22-30
Persistent link: https://www.econbiz.de/10008371380
Saved in:
3
Commentary - Is the Rookie Ready?
Markey, Rob
;
Reichheld, Fred
;
Dullweber, Andreas
- In:
Harvard business review : HBR
(
2009
),
pp. 33-43
Persistent link: https://www.econbiz.de/10008339720
Saved in:
4
CUSTOMERS - Closing the Customer Feedback Loop - Companies have developed countless ways to listen to their customers. The hard part is figuring out how to translate what they hear...
Markey, Rob
;
Reichheld, Fred
;
Dullweber, Andreas
- In:
Harvard business review : HBR
(
2009
),
pp. 43-48
Persistent link: https://www.econbiz.de/10008350813
Saved in:
5
The Microeconomics of Customer Relationships - Using net promoter score, managers can evaluate how investments aimed at improving the customer experience actually affect the bottom...
Reichheld, Fred
- In:
MIT sloan management review
47
(
2006
)
2
,
pp. 73-78
Persistent link: https://www.econbiz.de/10006228673
Saved in:
6
Loyalty: A Prescription for Cutting Costs - Marketers shouldn't ignore the benefits of building trust.
Reichheld, Fred
;
Detrick, Christine
- In:
Marketing management : a quarterly business management …
12
(
2003
)
5
,
pp. 24-25
Persistent link: https://www.econbiz.de/10007232016
Saved in:
7
THE STORY BEHIND SUCCESSFUL CRM - The hottest tool of the decade -- But don't burn your fingers
Gillies, Crawford
;
Rigby, Darrell
;
Reichheld, Fred
- In:
The European business journal
14
(
2002
)
2
,
pp. 73-77
Persistent link: https://www.econbiz.de/10007109104
Saved in:
8
THE COST OF LOYALTY LOST
Reichheld, Fred
- In:
HR focus : the hands-on tool for human resources …
73
(
1996
)
6
,
pp. 18-19
Persistent link: https://www.econbiz.de/10005987422
Saved in:
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