Schwab, Pierre-Nicolas; Rosier, Laurence - Centre Emile Bernheim, Solvay Brussels School of … - 2013
interactional justice, (im)politeness plays an important role in the origin of complaints (Harrison-Walker, 2001; Bolkan, 2007 … dimension of interactional justice, either (see e.g. Strauss and Hill, 2001; Bolkan, 2007). Tax et al. (2008) proposed to … analyze politeness as a component of interactional justice, for instance, but measured perceived politeness and did not …