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Dienstleistung
4
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Management
2
Operations Management
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Clark, Graham
7
Johnston, Robert
4
Armistead, Colin
1
Armistead, Colin G.
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Clutterbuck, David
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Shulver, Michael
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
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1
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
;
Shulver, Michael
-
2012
-
4. ed.
Persistent link: https://www.econbiz.de/10009528614
Saved in:
2
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
-
2008
-
3. ed.
Persistent link: https://www.econbiz.de/10004910964
Saved in:
3
Service operations management : improving service delivery
Johnston, Robert
;
Clark, Graham
-
2005
-
2. ed.
Persistent link: https://www.econbiz.de/10004823593
Saved in:
4
Service operations management
Johnston, Robert
;
Clark, Graham
-
2001
Persistent link: https://www.econbiz.de/10004719528
Saved in:
5
Inspired customer service : strategies for service quality
Clutterbuck, David
;
Clark, Graham
;
Armistead, Colin
-
1993
Persistent link: https://www.econbiz.de/10004177126
Saved in:
6
Customer service and support : implementing effective strategies
Armistead, Colin G.
;
Clark, Graham
-
1992
Persistent link: https://www.econbiz.de/10004133276
Saved in:
7
Managing service quality
Clark, Graham
(
contributor
)
-
1990
Persistent link: https://www.econbiz.de/10004185867
Saved in:
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