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~subject:"Arbeitszufriedenheit"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz im Buch"
~type_genre:"Aufsatzsammlung"
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Arbeitszufriedenheit
Dienstleistungsqualität
Hotel industry
633
Hotellerie
633
Deutschland
110
Germany
110
Tourism industry
44
Tourismuswirtschaft
44
Tourismus
40
USA
39
United States
39
Tourism
38
Beziehungsmarketing
34
Relationship marketing
34
Brand management
30
Customer satisfaction
30
Kundenzufriedenheit
30
Markenführung
30
Service quality
29
Theorie
29
Theory
29
Consumer behaviour
25
Dienstleistungsmanagement
25
Konsumentenverhalten
25
Project management
25
Projektmanagement
25
Quality management
25
Qualitätsmanagement
25
Service management
25
Strategic management
23
Strategisches Management
23
Controlling
22
Management control
22
Welt
21
World
21
Revenue management
20
Revenue-Management
20
Tourism employees
20
Tourismusberufe
20
China
18
Dienstleistungsmarketing
18
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Article
32
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2
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Aufsatzsammlung
Article in journal
956
Aufsatz in Zeitschrift
956
Book section
32
Case study
11
Fallstudie
11
Hochschulschrift
9
Thesis
9
Conference paper
4
Graue Literatur
4
Konferenzbeitrag
4
Non-commercial literature
4
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3
Bibliografie enthalten
3
Bibliography included
3
Working Paper
3
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1
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1
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1
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1
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1
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29
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5
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Abdul-Latif, Samshul-Amry
1
Adjei, Emmanuel Kofi
1
Albarracín Guillem, José Miguel
1
Anderson, Roy
1
Andrade, Dalton Francisco de
1
Antun, John
1
Ariffin, Ahmad Azmi M.
1
Arnerić, Josip
1
Au, Kevin Y.
1
Back, Ki-Joon
1
Bickson, Raymond
1
Bieger, Thomas
1
Bode, Oana Ruxandra
1
Bouvain, Petra
1
Brandão, Amélia Maria Pinto da Cunha
1
Bridi, Eduardo
1
Broad, Sue
1
Bunzel, Dirk
1
Chifu, Ioan Cristian
1
Costen, Wanda
1
Crisafulli, Benedetta
1
Dařena, František
1
Estelles-Miguel, Sofía
1
Felix, Danielle
1
Fittkau-Koch, Susanne
1
Fock, Henry
1
Griffiths, Maureen
1
Gustavsson, Eva
1
Heinemann, Sebastian
1
Huang, Hsu-i
1
Hui, Michael K.
1
Höykinpuro, Ritva
1
Jerman, Janja
1
Jockwer, Axel
1
Johanson, Misty M.
1
Josipović, Melita
1
Kobjoll, Nicole
1
Kulcsár, Erika
1
LaTour, Kathy
1
Lillis, Bob
1
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Examining job satisfaction : causes, outcomes, and comparative differences
2
Global cases on hospitality industry
2
Achieving competitive advantage through quality management
1
Advances in applied economics, business and development
1
Africa-to-Africa internationalization : key issues and outcomes
1
Building consumer-brand relationship in luxury brand management
1
Business ethics as practice : representation, reflexivity and performance
1
Contemporary issues in social science
1
Destination management
1
Dialogmarketing Perspektiven 2010/2011 : Tagungsband 5. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
1
Driving service productivity : value-creation through innovation
1
E-marketing in developed and developing countries : emerging practices
1
Facts and figures : economic representations and practices
1
Global strategic management in the service industry : a perspective of the new era
1
Handbuch Gesundheitstourismus : Grundlagen in Gesundheit, Freizeit und Tourismus
1
Internal Branding : wie Sie Ihre Mitarbeiter zu Markenbotschaftern machen
1
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation
1
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
1
Leadership in spaces and places
1
Personalmanagement im Tourismus : Erfolgsfaktoren erkennen - Wettbewerbsvorteile sichern
1
Proceedings of the 2017 Euro-Asia Conference on Environment and CSR: Tourism, Society and Education Session ; Part 2
1
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
1
Selected papers July 2011 Business & Economics Society International Conference ; Volume 2, issue 1
1
Services marketing cases in emerging markets : an asian perspective
1
Strategic hospitality leadership : the Asian initiative
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The Cornell hospitality quarterly
1
The impact of culture
1
Tourism and hospitality management
1
Transcending cultural frontiers : practices, challenges, and strategy for international business
1
Trends and Issues in Global Tourism 2008
1
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ECONIS (ZBW)
34
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1
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
2
Special issue: luxury hospitality services
Back, Ki-Joon
(
ed.
);
Park, Jungkun
(
ed.
);
LaTour, Kathy
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10012800218
Saved in:
3
The strategic decision to internationalize within soft services : the context of hotels
Papaioannou, Michail
- In:
Global strategic management in the service industry : a …
,
(pp. 57-79)
.
2022
Persistent link: https://www.econbiz.de/10014276866
Saved in:
4
Method to evaluate quality of service in the hotel industry in the age of the Fourth Industrial Revolution
Bridi, Eduardo
;
Schmitt, Jeovani
;
Anderson, Roy
; …
- In:
Key challenges and opportunities for quality, …
,
(pp. 153-176)
.
2021
Persistent link: https://www.econbiz.de/10012506168
Saved in:
5
Negative customer experience in lifestyle hotels : a netnography perspective
Santos, Manoel Vitor
;
Brandão, Amélia Maria Pinto da Cunha
- In:
Building consumer-brand relationship in luxury brand …
,
(pp. 126-157)
.
2021
Persistent link: https://www.econbiz.de/10012517946
Saved in:
6
Determining the relationship between job satisfaction, dependence on tips and turnover intentions : the case of hotel employees
Tepavčević, Jelena
;
Josipović, Melita
;
Milojica, Vedran
- In:
Contemporary issues in social science
,
(pp. 33-48)
.
2021
Persistent link: https://www.econbiz.de/10013174355
Saved in:
7
Muslim youths' satisfaction toward muslim-friendly hotels : examining the effects of hotel image, brand image and employee performance
Abdul-Latif, Samshul-Amry
;
Nur Adilah Adnan
- In:
Transcending cultural frontiers : practices, …
,
(pp. 141-158)
.
2020
Persistent link: https://www.econbiz.de/10012256774
Saved in:
8
On the service quality management in the hotel industry from the perspective of all-for-one tourism
Wang, Jing
-
2018
Persistent link: https://www.econbiz.de/10011809645
Saved in:
9
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
10
Surprise, hospitality, and customer delight in the context of hotel services
Ariffin, Ahmad Azmi M.
;
Omar, Noor Balkhis
- In:
Tourism and hospitality management
,
(pp. 127-142)
.
2016
Persistent link: https://www.econbiz.de/10011569262
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