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~subject:"Befragung"
~subject:"Customer satisfaction"
~subject:"Deutschland"
~subject:"Electronic Commerce"
~subject:"Germany"
~subject:"Relationship marketing"
~type_genre:"Aufsatz im Buch"
~type_genre:"Handbook"
~type_genre:"Reprint"
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Subject
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Befragung
Customer satisfaction
Deutschland
Electronic Commerce
Germany
Relationship marketing
Kundenzufriedenheit
801
Beziehungsmarketing
260
Dienstleistungsqualität
148
Service quality
148
Consumer behaviour
110
Konsumentenverhalten
110
Measurement
69
Messung
69
Customer service
39
Kundenservice
39
Arbeitszufriedenheit
37
Job satisfaction
37
Online retailing
36
Online-Handel
36
Social Web
32
Social web
32
Theorie
32
Theory
32
Hotel industry
29
Hotellerie
29
Quality management
29
Qualitätsmanagement
29
USA
28
United States
28
Beschwerdemanagement
25
Complaint management
25
Emotion
23
Holiday behaviour
23
Urlaubsverhalten
23
Einzelhandel
22
Lieferantenmanagement
22
Retail trade
22
Supplier relationship management
22
Tourism industry
21
Tourismuswirtschaft
21
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Online availability
All
Undetermined
163
Free
4
Type of publication
All
Article
796
Book / Working Paper
11
Type of publication (narrower categories)
All
Aufsatz im Buch
Handbook
Reprint
Article in journal
10,500
Aufsatz in Zeitschrift
10,500
Book section
795
Hochschulschrift
353
Graue Literatur
338
Non-commercial literature
338
Thesis
256
Working Paper
234
Arbeitspapier
229
Case study
121
Fallstudie
121
Conference paper
107
Konferenzbeitrag
107
Collection of articles of several authors
97
Sammelwerk
97
Aufsatzsammlung
53
Article
30
Ratgeber
28
Guidebook
25
Konferenzschrift
23
Collection of articles written by one author
19
Sammlung
19
Bibliografie enthalten
17
Bibliography included
17
Conference proceedings
12
Lehrbuch
11
Textbook
11
Handbuch
10
Dissertation u.a. Prüfungsschriften
9
Interview
6
Umfrage
6
Bibliografie
4
Elektronischer Datenträger
3
Systematic review
3
Übersichtsarbeit
3
Company information
2
Fallstudiensammlung
2
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Language
All
English
492
German
314
French
1
Author
All
Homburg, Christian
14
Töpfer, Armin
10
Bruhn, Manfred
7
Stauss, Bernd
7
Klarmann, Martin
6
Matzler, Kurt
6
Pepels, Werner
6
Gouthier, Matthias H. J.
5
Künzel, Hansjörg
5
Stock-Homburg, Ruth
5
Coenen, Christian
4
Hinterhuber, Hans H.
4
Huber, Frank
4
Kenett, Ron
4
Krafft, Manfred
4
Kühlborn, Sven
4
Lüers, Thomas
4
Meyer, Anton
4
Salini, Silvia
4
Spiller, Achim
4
Wünschmann, Stefan
4
Bartsch, Silke
3
Bauer, Hans H.
3
Frey, Regina Viola
3
Fürst, Andreas
3
Grigoroudis, Evangelos
3
Götz, Oliver
3
Günter, Bernd
3
Herrmann, Andreas
3
Kaiser, Marc-Oliver
3
Klenk, Peter
3
Koschate, Nicole
3
Piller, Frank T.
3
Reinartz, Werner J.
3
Schmitz, Gertrud
3
Stahl, Heinz K.
3
Aggarwal, Anu Gupta
2
Aksoy, Lerzan
2
Backhaus, Klaus
2
Barua, Anitesh
2
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Institution
All
Harvard Graduate School of Business Administration
1
Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
Modern analysis of customer surveys : with applications using R
19
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
14
From customer retention to a holistic stakeholder management system : living a vision
11
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
9
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
8
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
8
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
8
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
6
Handbook of partial least squares : concepts, methods and applications
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
5
Grundlagen des After Sales Marketing
4
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
4
Handbook of research on retailer-consumer relationship development
4
Predicting trends and building strategies for consumer engagement in retail environments
4
Qualitative Marktforschung : Konzepte - Methoden - Analysen
4
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
3
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Consumer behaviour in hospitality and tourism
3
Customer engagement marketing
3
E-manufacturing and E-service strategies in contemporary organizations
3
E-marketing in developed and developing countries : emerging practices
3
Enhancing customer engagement through location-based marketing
3
Handbook of research on customer engagement
3
Interdisciplinary management research XVI ; 1
3
Kundenorientierung im Touristikmanagement
3
LISS 2012 ; Vol. 1
3
Management, Prozessgestaltung, Kundenperspektive
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
3
Marketing in Forschung und Praxis : [Jubiläumsausgabe zum 40-jährigen Bestehen der Arbeitsgemeinschaft für Marketing]
3
Marketing in the new global order : challenges and opportunities
3
Marketing und Innovation in disruptiven Zeiten
3
Neue Herausforderungen an das Dienstleistungsmarketing
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Strategic information systems ; Vol. 3
3
Strategic system assurance and business analytics
3
The Cornell School of hotel administration handbook of applied hospitality strategy
3
Advances in banking technology and management : impacts of ICT and CRM
2
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Source
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ECONIS (ZBW)
807
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1
The impact of artificial intelligence on customer satisfaction levels in the mobile telephony industry of Zimbabwe
Katsamba, Ngonidzashe
;
Kandiero, Agripah
;
Chizwina, Sabelo
- In:
Digital influence on consumer habits : marketing …
,
(pp. 37-55)
.
2024
Persistent link: https://www.econbiz.de/10014553076
Saved in:
2
Customer relationship management : review of technology impact and use cases
Yerpude, Samir
;
Rautela, Sonica
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 87-99)
.
2023
Persistent link: https://www.econbiz.de/10014428103
Saved in:
3
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
4
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
Saved in:
5
A study on consumer preference and satisfaction towards various brands of hair shampoo in Ahmedabad city : consumer preference and satisfaction towards hair shampoo brands
Rawal, Nupur
;
Singh, Gurmeet Sikh
- In:
Data-driven decision making for long-term business success
,
(pp. 356-368)
.
2024
Persistent link: https://www.econbiz.de/10014483558
Saved in:
6
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
7
Determinants of continual use of mobile banking applications : an integrated theoretical perspective
Issahaku, Ibrahim
;
Kuada, Eric
;
Kumah, Peace
;
Yaokumah, …
- In:
Exploring global FinTech advancement and applications
,
(pp. 19-41)
.
2024
Persistent link: https://www.econbiz.de/10014526321
Saved in:
8
Retail supply chain management : ensuring product availability and reducing out-of-stock incidents in India
Govindaraj, Manoj
;
Gnanasekaran, Chandramowleeswaran
; …
- In:
Omnichannel approach to co-creating customer …
,
(pp. 116-141)
.
2024
Persistent link: https://www.econbiz.de/10014531569
Saved in:
9
AI and new forms of market interaction to enhance customer experience : a management perspective
Pugna, Irina-Bogdana
;
Popescu, Ioana-Cecilia
;
Henson, Martin
- In:
Reshaping Power Dynamics Between Sustainable Growth and …
,
(pp. 35-47)
.
2024
Persistent link: https://www.econbiz.de/10014555814
Saved in:
10
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
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