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~subject:"Beschwerdemanagement"
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Search: subject:"revenge"
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Beschwerdemanagement
Consumer behaviour
32
Konsumentenverhalten
32
Revenge
32
revenge
28
Customer satisfaction
20
Kundenzufriedenheit
20
Emotion
18
Beziehungsmarketing
15
Complaint management
15
Relationship marketing
15
Arbeitsverhalten
13
Dienstleistungsqualität
13
Service quality
13
Work behaviour
13
conflict
11
punishment
8
Customer revenge
7
Personality psychology
7
Persönlichkeitspsychologie
7
Anger
6
Brand image
6
Coronavirus
6
Corporate culture
6
Markenimage
6
Service failure
6
Tourism
6
Tourismus
6
USA
6
United States
6
Unternehmenskultur
6
Viral marketing
6
Virales Marketing
6
Avoidance
5
Brand management
5
COVID-19
5
Consumer revenge
5
Desire for revenge
5
Forgiveness
5
Justice
5
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Undetermined
12
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Article
14
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14
Aufsatz in Zeitschrift
14
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English
14
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Grégoire, Yany
3
Tripp, Thomas M.
2
Alarcon, Gene M.
1
Antonetti, Paolo
1
Bedi, Akanksha
1
Bowling, Nathan A.
1
Butori, Raphaëlle
1
Chebat, Jean-Charles
1
Chiang, Tai-Ying
1
Einwiller, Sabine A.
1
Fotiadis, Anestis K.
1
Ghadami, Fateme
1
Haj-Salem, Narjes
1
Hancock, Tyler
1
Ho, Juei-Ling
1
Huan, Tzung-cheng
1
Johnson, Catherine M.
1
Joireman, Jeffrey
1
Kwan, Ho Kwong
1
Laporte, Sandra
1
Larocque, Denis
1
Le Nagard, Emmanuelle
1
Legoux, Renaud
1
Radanielina-Hita, Marie-Louise
1
Ribeiro, Gisele de Campos
1
Rohden, Simoni F.
1
Rotman, Jeffrey D.
1
Salle, Audrey
1
Santos, Cristiane Pizzutti dos
1
Schat, Aaron C. H.
1
Sembada, Agung
1
Shen, Xiao-Liang
1
Stevens, Jennifer L.
1
Sun, Yongqiang
1
Sénécal, Sylvain
1
Tian, Qi-tao
1
Tojib, Dewi
1
Tsarenko, Yelena
1
Waites, Stacie F.
1
Wang, Qiang
1
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Journal of business research : JBR
4
Journal of business ethics : JOBE
2
Business horizons
1
European journal of marketing : EJM
1
Journal of consumer marketing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing intelligence & planning
1
The journal of services marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
14
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1
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
2
How do Machiavellianism, narcissism and psychopathy tendencies influence consumer avoidance and
revenge
-seeking following a service failure?
Hancock, Tyler
;
Waites, Stacie F.
;
Johnson, Catherine M.
; …
- In:
Journal of consumer marketing
40
(
2023
)
6
,
pp. 721-733
Persistent link: https://www.econbiz.de/10014332331
Saved in:
3
Beyond anger : a neutralization perspective of customer
revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
4
Employee
revenge
against uncivil customers
Bedi, Akanksha
;
Schat, Aaron C. H.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 636-649
Persistent link: https://www.econbiz.de/10011801639
Saved in:
5
Profiling (un-)committed online complaints : their characteristics and post-webcare reactions
Weitzl, Wolfgang J.
;
Einwiller, Sabine A.
- In:
Journal of business research : JBR
117
(
2020
),
pp. 740-753
Persistent link: https://www.econbiz.de/10012288097
Saved in:
6
Exploring the value co-destruction model for on-line deviant behaviors of hotel customers
Yeh, Shih-Shuo
;
Fotiadis, Anestis K.
;
Chiang, Tai-Ying
; …
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170529
Saved in:
7
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
8
Workplace harassment intensity and
revenge
: mediation and moderation effects
Wang, Qiang
;
Bowling, Nathan A.
;
Tian, Qi-tao
;
Alarcon, …
- In:
Journal of business ethics : JOBE
151
(
2018
)
1
,
pp. 213-234
Persistent link: https://www.econbiz.de/10011902978
Saved in:
9
How can firms stop customer
revenge
? : the effects of direct and indirect
revenge
on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
10
The determinants of approval of online consumer
revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
Saved in:
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