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~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
~subject:"Gesundheitsversorgung"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
Dienstleistungsqualität
Gesundheitsversorgung
Service quality
20,475
Kundenzufriedenheit
6,131
Customer satisfaction
6,124
Konsumentenverhalten
4,243
Consumer behaviour
4,240
Relationship marketing
3,834
Qualitätsmanagement
2,530
Quality management
2,472
Wirtschaftsprüfung
2,443
Financial audit
2,437
Krankenhaus
1,786
Hospital
1,771
Health care
1,514
USA
1,369
United States
1,356
Gesundheitswesen
1,229
Health care system
1,212
Produktqualität
1,180
Product quality
1,179
Theorie
1,125
Customer service
1,103
Kundenservice
1,103
Theory
1,092
Dienstleistungssektor
1,034
Service industry
1,027
Deutschland
955
Germany
907
service quality
795
Beschwerdemanagement
790
Complaint management
790
Hotellerie
784
Hotel industry
782
Schule
728
School
718
Hochschule
695
Electronic Commerce
682
E-commerce
678
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18
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13,771
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1,336
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1,063
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517
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382
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Sammelwerk
227
Conference paper
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159
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155
Fallstudie
155
Aufsatzsammlung
99
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
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57
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56
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53
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53
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18
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33
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10
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6
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4
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Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Piopiunik, Marc
18
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National Bureau of Economic Research
177
OECD
36
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
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Published in...
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International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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Source
All
ECONIS (ZBW)
20,473
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
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20481
Qualität logistischer Dienstleistungen : Operationalisierung von Qualitätsmerkmalen, Qualitätsmanagement, Umweltgerechtigkeit
Engelke, Markus
-
1997
Persistent link: https://www.econbiz.de/10013451799
Saved in:
20482
Qualitätsmanagement speditioneller Dienstleistungen : eine informationsorientierte Analyse der Planung und Vermarktung der Qualität des Dienstleistungsangebots von Speditionen auf...
Rumpf, Christiane
-
1997
Persistent link: https://www.econbiz.de/10013276966
Saved in:
20483
Qualität des Studiums an der WFI : ein Pilotprojekt zur Evaluierung der Lehre aus der Sicht von Studierenden
Decker, Alexander J.
-
1997
Persistent link: https://www.econbiz.de/10013258449
Saved in:
20484
Qualität in der beruflichen Weiterbildung : Konzepte und Erfahrungen
Bartz, Wilfried J.
(
ed.
);
Mutscheller, Ernst
(
ed.
); …
-
1997
Persistent link: https://www.econbiz.de/10013192386
Saved in:
20485
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
20486
Kapazität als Dimension der
Dienstleistungsqualität
Benkenstein, Martin
- In:
Kapazitätsmanagement in Dienstleistungsunternehmungen …
,
(pp. 153-168)
.
1997
Persistent link: https://www.econbiz.de/10001299133
Saved in:
20487
The role of homework in improving school quality
Betts, Julian R.
-
1996
Persistent link: https://www.econbiz.de/10000939560
Saved in:
20488
Qualität von Finanzdienstleistungen : Entwurf eines gesamtsystemorientierten Qualitätsmodells unter Berücksichtigung der Erfordernisse des EG-Binnenmarktes
Kolschen, Stephan
-
1996
Persistent link: https://www.econbiz.de/10000959403
Saved in:
20489
Kuluttaja ja palvelut 1996 : mielipidekartoitus palvelujen laadusta, hinnasta ja saatavuudesta
1996
Persistent link: https://www.econbiz.de/10000964655
Saved in:
20490
Third party quality auditing : ISO 9000 quality system modes and auditors' consultative independence in post-certification period 1993 - 1995 in Finland
Moisala, Aarni
-
1996
Persistent link: https://www.econbiz.de/10000607800
Saved in:
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