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~subject:"Beziehungsmarketing"
~subject:"Quality management"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Beziehungsmarketing
Quality management
Dienstleistungsqualität
169
Service quality
169
Qualitätsmanagement
28
Customer satisfaction
25
Kundenzufriedenheit
25
Relationship marketing
23
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17
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16
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10
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32
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10
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Case study
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4,608
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4,608
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316
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316
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183
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171
Non-commercial literature
171
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154
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96
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95
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64
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64
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57
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57
Bibliografie enthalten
41
Bibliography included
41
Fallstudie
41
Aufsatzsammlung
34
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27
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18
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18
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17
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10
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9
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9
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6
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4
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3
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8
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Cudney, Elizabeth A.
2
Shahin, Arash
2
Smith, Alan D.
2
Soltani, Ebrahim
2
Abedin, Farhana
1
Ahlert, Martin
1
Ajmal, Mian M.
1
Al-Hakmani, Ali
1
Altinay, Levent
1
Anwar, Md. Rajib
1
Atanasovski, Jane
1
Balbontin, Alex A.
1
Baron, Steve
1
Bremecker, Michael
1
Bruhn, Manfred
1
Bungay Stanier, Michael
1
Caruana, Albert
1
Chahal, Hardeep
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Crepaz, Marc-Philipp
1
Elrod, Cassandra C.
1
Evers, Jan
1
Fließ, Sabine
1
Frąś, Józef
1
Gummesson, Evert
1
Harris, Kim
1
Helo, Petri T.
1
Hilton, Toni
1
Hossain, Muhammad Enayet
1
Hsieh, J. J. Po-An
1
Hsieh, Ying-jiun
1
Huang, Lan-ying
1
Iwaarden, Jos van
1
Janatyan, Nasibeh
1
Jin, Zhanming
1
Johansson, Elisabeth
1
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1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services technology and management
2
Management research review
2
Quality management journal : QMJ
2
World class applications of Six Sigma : [real world examples of success]
2
Cases on branding strategies and product development : successes and pitfalls
1
Corporate brand and corporate reputation
1
Dienstleistungscontrolling
1
ERIM report series research in management
1
Financial institutions and development
1
International journal of management & enterprise development : IJMED
1
International journal of quality & reliability management
1
International journal of quality and innovation
1
International journal of quality and service sciences
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Schriften des Institut für Finanzdienstleistungen e.V.
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Service business
1
Strategic change : SC ; briefings in entrepreneurial finance
1
The journal of brand management : an international journal
1
The service industries journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
42
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42
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1
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
2
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Produktivität von Dienstleistungen
Möller, Klaus
(
ed.
);
Schultze, Wolfgang
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10014007825
Saved in:
5
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
6
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
7
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
8
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
9
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
10
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
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