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~subject:"Beziehungsmarketing"
~subject:"USA"
~type:"article"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Search: "Dienstleistungsqualität"
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Beziehungsmarketing
USA
Dienstleistungsqualität
131
Service quality
131
Customer satisfaction
22
Kundenzufriedenheit
22
Quality management
22
Qualitätsmanagement
22
Relationship marketing
16
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10
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231
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231
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31
Conference paper
27
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32
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Smith, Alan D.
2
Smith-Ditizio, Amber A.
2
Ahearne, Michael
1
Al-Hakmani, Ali
1
Anderson, Verl
1
Barbieri, Carla
1
Bovaird, Tony
1
Brook, Robert H.
1
Bungay Stanier, Michael
1
Cahan, Steven F.
1
Caldwell, Cam
1
Caruana, Albert
1
Chahal, Hardeep
1
Chaney, Paul K.
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Clark, Stephanie
1
Crepaz, Marc-Philipp
1
Cudney, Elizabeth A.
1
Dick, Rolf van
1
Fless, Kristin
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Gray, Edward H.
1
Gray, Irwin
1
Gummesson, Evert
1
Harmeling, Susan S.
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1
Jeter, Debra C.
1
Kanchana, Rapee
1
Kearney, Treasa
1
Kumari, Neetu
1
Kwan, Julie
1
Laine, Teemu
1
Lam, Son K.
1
Leung, Yu-Fai
1
Lin, Binshan
1
Loeffler, Elke
1
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1
MacGlynn, Elizabeth A.
1
Maguire, Stuart
1
Masoudi, Ali
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International journal of services and operations management
2
Management research review
2
Quality management journal : QMJ
2
Auditing : a journal of practice & theory
1
Business strategies : types, benefits and effects on firm performance
1
Cases on human performance improvement technologies
1
Competitive advantage : strategies, management and performance
1
Corporate brand and corporate reputation
1
Financial institutions and development
1
Global business and organizational excellence : a review of research & best practices
1
International journal of internet and enterprise management : IJIEM
1
International journal of management & enterprise development : IJMED
1
International public management journal
1
Journal of marketing
1
Journal of research in marketing and entrepreneurship : JRME
1
Journal of travel and tourism marketing
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
1
Multi-channel marketing, branding and retail design : new challenges and opportunities
1
Organization : the critical journal of organization, theory and society
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic change : SC ; briefings in entrepreneurial finance
1
Supply chain management : applications for manufacturing and service industries
1
The Milbank quarterly
1
The journal of brand management : an international journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Tourism planning & development
1
World class applications of Six Sigma : [real world examples of success]
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ECONIS (ZBW)
32
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1
Assessing the impact of co-production on pathways to outcomes in public services : the case of policing and criminal justice
Loeffler, Elke
;
Bovaird, Tony
- In:
International public management journal
23
(
2020
)
2
,
pp. 205-223
Persistent link: https://www.econbiz.de/10012270723
Saved in:
2
A service quality case study : what not to do
Anderson, Verl
;
Caldwell, Cam
- In:
Competitive advantage : strategies, management and …
,
(pp. 239-248)
.
2017
Persistent link: https://www.econbiz.de/10011732344
Saved in:
3
Professional sports faculty location and vendor considerations
Smith-Ditizio, Amber A.
- In:
Supply chain management : applications for …
,
(pp. 203-218)
.
2016
Persistent link: https://www.econbiz.de/10011503315
Saved in:
4
Characterizing Themed Touring Routes : a geospatial and tourism evaluation of wine trails
Xu, Shuangyu
;
Leung, Yu-Fai
;
Barbieri, Carla
- In:
Tourism planning & development
13
(
2016
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10011554199
Saved in:
5
In-store design and marketing effects : taking account of the influence of servicescape design upon retail brand frontline employees
Kearney, Treasa
- In:
Multi-channel marketing, branding and retail design : …
,
(pp. 193-217)
.
2016
Persistent link: https://www.econbiz.de/10011582614
Saved in:
6
Marketing quality and complaints among professional sport teams : case study
Smith-Ditizio, Amber A.
- In:
Business strategies : types, benefits and effects on …
,
(pp. 1-26)
.
2015
Persistent link: https://www.econbiz.de/10010499531
Saved in:
7
Bringing service standards to life
Kwan, Julie
;
Clark, Stephanie
;
Villachica, Steven W.
- In:
Cases on human performance improvement technologies
,
(pp. 154-181)
.
2015
Persistent link: https://www.econbiz.de/10011610824
Saved in:
8
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
9
Damaged auditor reputation and analysts' forecast revision frequency
Cahan, Steven F.
;
Chaney, Paul K.
;
Jeter, Debra C.
; …
- In:
Auditing : a journal of practice & theory
32
(
2013
)
1
,
pp. 33-60
Persistent link: https://www.econbiz.de/10009721283
Saved in:
10
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
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