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~subject:"Bildungsniveau"
~subject:"Hotel industry"
~subject:"Konsumentenverhalten"
~subject:"United Kingdom"
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Bildungsniveau
Hotel industry
Konsumentenverhalten
United Kingdom
Dienstleistungsqualität
20,483
Service quality
20,483
Customer satisfaction
6,129
Kundenzufriedenheit
6,127
Consumer behaviour
4,245
Beziehungsmarketing
3,836
Relationship marketing
3,836
Qualitätsmanagement
2,521
Quality management
2,473
Wirtschaftsprüfung
2,441
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2,439
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1,778
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1,773
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1,515
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1,509
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1,356
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1,355
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1,228
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1,213
Product quality
1,179
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1,179
Customer service
1,105
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1,105
Theory
1,092
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1,091
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1,031
Service industry
1,027
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915
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907
service quality
791
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790
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790
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782
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717
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716
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685
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683
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680
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Han, Heesup
32
Propper, Carol
32
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26
Usman, Osly
20
Gravelle, Hugh
19
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18
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15
McColl-Kennedy, Janet R.
15
Balaji, M. S.
14
Line, Nathaniel D.
14
Van Reenen, John
14
Gaynor, Martin
13
Sparks, Beverley
13
Gong, Taeshik
12
Jang, Soocheong
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Rockoff, Jonah E.
12
Seiler, Stephan
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Santos, Rita
11
Siciliani, Luigi
11
Black, Sandra E.
10
Burgess, Simon M.
10
Gursoy, Dogan
10
Kim, Woo Gon
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Ali, Faizan
9
Amin, Muslim
9
Cruz Aguayo, Yyannú
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kane, Thomas J.
9
Staiger, Douglas
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Council for National Academic Awards
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
European Conference of Ministers of Transport
1
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Friedrich-Schiller-Universität Jena
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IGI Global
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1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Organisation for Economic Co-operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Rostocker Symposium zu Aktuellen Fragen und Problemen der Schulpädagogik <2, 2000, Rostock>
1
Springer Fachmedien Wiesbaden
1
United States / Bureau of the Census
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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United States / Federal Communications Commission
1
University College London / Department of Economics
1
University of Cambridge / Department of Applied Economics
1
University of Cambridge / Faculty of Economics
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International journal of hospitality management
266
Journal of retailing and consumer services
232
Journal of business research : JBR
128
The journal of services marketing
111
International journal of contemporary hospitality management
107
Journal of hospitality marketing & management
101
The service industries journal
85
Journal of travel and tourism marketing
75
Services marketing quarterly
68
Tourism management : research, policies, practice
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Cogent business & management
48
Journal of service research : JSR
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Discussion paper series / IZA
39
Service business
39
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
International journal of services and operations management
30
NBER working paper series
30
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Economics of education review
28
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
27
Journal of air transport management
27
NBER Working Paper
27
Psychology & marketing
27
Journal of service research
26
Total quality management & business excellence
26
Working paper / National Bureau of Economic Research, Inc.
26
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
5,599
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1
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
2
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
3
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
4
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
5
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
6
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
7
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
8
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
9
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
10
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
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