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~subject:"Bildungsniveau"
~subject:"Konsumentenverhalten"
~subject:"Produktqualität"
~subject:"United Kingdom"
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Produktqualität
United Kingdom
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20,483
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20,483
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6,129
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6,127
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4,245
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33
Han, Heesup
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24
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22
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20
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20
Prentice, Catherine
17
Bloom, Nicholas
15
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Prybutok, Victor R.
14
Van Reenen, John
14
Balaji, M. S.
13
Gaynor, Martin
13
Gong, Taeshik
12
Klaus, Philipp
12
Rockoff, Jonah E.
12
Seiler, Stephan
12
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11
Gustafsson, Anders
11
Hanks, Lydia
11
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11
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11
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10
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10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Cruz Aguayo, Yyannú
9
Gutacker, Nils
9
Hanushek, Eric Alan
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kane, Thomas J.
9
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9
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9
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Taylor and Francis.
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World Bank
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Centre for Economic Research <Dublin>
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Christian-Albrechts-Universität zu Kiel
1
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1
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Springer Fachmedien Wiesbaden
1
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Journal of retailing and consumer services
231
International journal of hospitality management
199
Journal of business research : JBR
126
The journal of services marketing
109
International journal of contemporary hospitality management
82
Journal of hospitality marketing & management
80
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of travel and tourism marketing
67
Services marketing quarterly
67
Cogent business & management
49
Journal of service research : JSR
48
Discussion paper series / IZA
40
The TQM journal : the international review of organizational improvement
40
Service business
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Total quality management & business excellence
37
Tourism management : research, policies, practice
35
International journal of quality and service sciences
34
NBER working paper series
34
International journal of quality & reliability management
33
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
NBER Working Paper
32
Economics of education review
30
Journal of air transport management
30
The international journal of bank marketing : IJBM
30
Working paper / National Bureau of Economic Research, Inc.
29
International journal of services and operations management
27
Psychology & marketing
27
International journal of productivity and quality management : IJPQM
26
International journal of services, economics and management
25
Journal of service research
25
Quality management journal : QMJ
25
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
24
International journal of electronic marketing and retailing : IJEMR
23
European journal of marketing : EJM
22
Journal of retailing
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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ECONIS (ZBW)
5,866
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1
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
2
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
3
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
4
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
5
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
6
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
7
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
8
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
9
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
10
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
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