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~subject:"Bildungsniveau"
~subject:"Konsumentenverhalten"
~subject:"United Kingdom"
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Search: subject_exact:"Mystery shopping"
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Bildungsniveau
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United Kingdom
Dienstleistungsqualität
20,309
Service quality
20,309
Customer satisfaction
6,064
Kundenzufriedenheit
6,062
Consumer behaviour
4,190
Beziehungsmarketing
3,789
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3,789
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2,504
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2,456
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2,410
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2,408
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1,751
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1,495
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1,351
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1,212
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1,197
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1,168
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1,168
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1,089
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1,089
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1,086
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1,019
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1,015
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918
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910
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783
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782
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782
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780
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780
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706
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705
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677
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677
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672
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32
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24
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20
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19
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17
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15
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Van Reenen, John
14
Balaji, M. S.
13
Gaynor, Martin
13
Rockoff, Jonah E.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Seiler, Stephan
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Santos, Rita
11
Siciliani, Luigi
11
Black, Sandra E.
10
Burgess, Simon M.
10
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Chetty, Raj
9
Cruz Aguayo, Yyannú
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Kane, Thomas J.
9
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9
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9
Xu, Xun
9
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8
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Council for National Academic Awards
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
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1
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1
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1
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Journal of retailing and consumer services
230
International journal of hospitality management
194
Journal of business research : JBR
115
The journal of services marketing
108
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
78
The service industries journal
72
Services marketing quarterly
67
Journal of travel and tourism marketing
66
Journal of service research : JSR
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Cogent business & management
45
Discussion paper series / IZA
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
NBER working paper series
28
International journal of services and operations management
27
Journal of air transport management
27
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Working paper / National Bureau of Economic Research, Inc.
26
Economics of education review
25
International journal of services, economics and management
25
NBER Working Paper
25
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
Journal of strategic marketing
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
20
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ECONIS (ZBW)
5,035
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1
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
2
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
3
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
4
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
5
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
6
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
7
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
8
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
9
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
10
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
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