//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Black people"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Baker, Thomas L."
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Black people
Beziehungsmarketing
9
Relationship marketing
9
Salespeople
9
Verkaufspersonal
9
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Konsumentenverhalten
7
USA
7
United States
7
Customer satisfaction
6
Kundenzufriedenheit
6
Beschwerdemanagement
5
Complaint management
5
Ethnic discrimination
4
Ethnische Diskriminierung
4
Lieferantenmanagement
4
Supplier relationship management
4
service
4
Arbeitsverhalten
3
Brand image
3
Brand management
3
Customer service
3
Einzelhandel
3
Emotion
3
Kundenservice
3
Markenführung
3
Markenimage
3
Perception
3
Retail trade
3
Sales
3
Selling
3
Verkauf
3
Wahrnehmung
3
Work behaviour
3
sales
3
Absatz
2
Ambidextrous organization
2
B-to-B-Marketing
2
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Baker, Thomas L.
2
Meyer, Tracy
2
Published in...
All
Journal of marketing theory and practice
1
Psychology & marketing
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
White response to potentially discriminatory actions in a services setting
Baker, Thomas L.
;
Meyer, Tracy
- In:
Psychology & marketing
28
(
2011
)
2
,
pp. 188-204
Persistent link: https://www.econbiz.de/10008858090
Saved in:
2
The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->