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~subject:"Call centers"
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European journal of operational research : EJOR
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ECONIS (ZBW)
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1
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
2
The role of peers in estimating tenure-performance profiles : evidence from personnel data
Grip, Andries de
;
Sauermann, Jan
;
Sieben, Inge …
- In:
Journal of economic behavior & organization : JEBO
126
(
2016
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10011700932
Saved in:
3
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
4
On the estimation of the true demand in call centers with redials and reconnects
Ding, Sihan
;
Koole, Ger M.
;
Mei, R. D. van der
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
Saved in:
5
Effects of competitive psychological climate, work-family conflict and role conflict on customer orientation : the case of call center employees in India
Sahadev, Sunil
;
Seshanna, Sudarshan
;
Purani, Keyoor
- In:
Journal of Indian business research
6
(
2014
)
1
,
pp. 70-84
Persistent link: https://www.econbiz.de/10010491871
Saved in:
6
Individual and organizational determinants of turnover intent
Flint, Douglas
;
Haley, Lynn M.
;
McNally, Jeffrey J.
- In:
Personnel review : a professional journal reporting new …
42
(
2013
)
5
,
pp. 552-572
Persistent link: https://www.econbiz.de/10009790316
Saved in:
7
Do IT service centers promote school enrollment? : Evidence from India
Oster, Emily
- In:
Journal of development economics
104
(
2013
),
pp. 123-135
Persistent link: https://www.econbiz.de/10009792630
Saved in:
8
Call center offshoring performance management : investigating opportunistic behavior in BPO
Ibrahim, Sherwat Elwan
;
Hanafi, Ahmed
- In:
Strategic outsourcing : an International journal
6
(
2013
)
3
,
pp. 292-312
Persistent link: https://www.econbiz.de/10010230148
Saved in:
9
Bottom-line call center management : creating a culture of accountability and excellent customer service
Butler, David Lawrence
-
2004
Persistent link: https://www.econbiz.de/10004797384
Saved in:
10
Call center operation : design, operation, and maintenance
Sharp, Duane E.
-
2003
Persistent link: https://www.econbiz.de/10004846054
Saved in:
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