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~subject:"Complaint management"
~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Complaint management
Consumer behaviour
EFQM Excellence Model
Dienstleistungsqualität
13,841
Service quality
13,840
Customer satisfaction
5,221
Kundenzufriedenheit
5,221
Konsumentenverhalten
3,652
Beziehungsmarketing
3,113
Relationship marketing
3,113
Quality management
1,762
Qualitätsmanagement
1,761
Financial audit
1,657
Wirtschaftsprüfung
1,657
Hospital
1,186
Krankenhaus
1,186
Health care
979
Gesundheitsversorgung
973
Customer service
920
Kundenservice
920
United States
901
USA
900
Dienstleistungssektor
820
Service industry
820
Product quality
798
Produktqualität
798
Gesundheitswesen
783
Health care system
781
service quality
775
Beschwerdemanagement
709
Hotel industry
678
Hotellerie
678
Online retailing
587
Online-Handel
587
E-commerce
579
Electronic Commerce
578
Emotion
501
customer satisfaction
477
Gastronomie
459
Restaurant industry
459
Einzelhandel
453
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2,376
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395
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3,999
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12
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4,008
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109
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109
Graue Literatur
74
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74
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67
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57
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57
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48
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30
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12
Sammelwerk
12
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11
Bibliography included
11
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6
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6
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6
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4
Konferenzschrift
4
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4
Handbook
2
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1
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1
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1
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4,006
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3
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Han, Heesup
30
Mattila, Anna S.
29
Prentice, Catherine
17
Jang, Soocheong
15
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Prybutok, Victor R.
13
Gong, Taeshik
12
Grégoire, Yany
12
Hanks, Lydia
12
Klaus, Philipp
12
Sparks, Beverley
12
Sreejesh, S.
12
Bilgihan, Anil
11
Quach, Sara
11
Voorhees, Clay M.
11
Edvardsson, Bo
10
Gursoy, Dogan
10
Gustafsson, Anders
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Sharma, Piyush
10
Van Vaerenbergh, Yves
10
Harun, Ahasan
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Orsingher, Chiara
8
Paul, Justin
8
Qu, Hailin
8
Ro, Heejung
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
7
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Journal of retailing and consumer services
247
International journal of hospitality management
220
Journal of business research : JBR
142
The journal of services marketing
121
International journal of contemporary hospitality management
83
Journal of hospitality marketing & management
80
The service industries journal
75
Services marketing quarterly
69
Journal of travel and tourism marketing
67
Journal of service research : JSR
57
Cogent business & management
48
Service business
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Asia Pacific journal of marketing and logistics
36
Journal of service management
35
Journal of air transport management
33
International journal of quality and service sciences
32
Journal of service research
32
Journal of the Academy of Marketing Science
32
Tourism management : research, policies, practice
32
Psychology & marketing
30
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
27
Journal of strategic marketing
26
Managing service quality : MSQ ; an international journal
25
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
Total quality management & business excellence
23
International journal of quality & reliability management
21
Journal of service theory and practice : JSTP
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of internet commerce
20
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
4,011
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
6
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
7
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
8
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
9
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
Saved in:
10
Dimensions and outcomes of experiential quality in the fitness industry : the case of Turkey
Sevilmiş, Ali
;
Doğan, Mehmet
;
Gálvez-Ruiz, Pablo
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 396-418
Persistent link: https://www.econbiz.de/10014505223
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