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~subject:"Consumer behaviour"
~subject:"Definition"
~subject:"Qualifikation"
~subject:"Service industry"
~type:"article"
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Consumer behaviour
Definition
Qualifikation
Service industry
Service workers
201
Dienstleistungsberufe
197
Dienstleistungssektor
50
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
36
Service quality
36
Customer service
34
Kundenservice
34
Arbeitszufriedenheit
31
Job satisfaction
31
Emotion
30
USA
29
United States
29
Deutschland
28
Germany
28
Arbeitsverhalten
26
Work behaviour
26
Customer satisfaction
24
Kundenzufriedenheit
24
Konsumentenverhalten
20
Tourism employees
19
Tourismusberufe
19
Employee retention
14
Mitarbeiterbindung
14
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12
Großbritannien
12
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12
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12
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12
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12
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11
Dienstleistung
11
Personality psychology
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Persönlichkeitspsychologie
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Crinò, Rosario
4
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3
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Goussinsky, Ruhama
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Groth, Markus
2
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2
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2
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2
Subramony, Mahesh
2
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2
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1
Arli, Denni
1
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1
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1
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1
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1
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1
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1
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Cheng Wei Hin
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1
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1
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1
Dass, Mayukh
1
Dean, Dwane H.
1
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1
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The journal of services marketing
8
Services and employment : explaining the US-European gap
5
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
5
Journal of service management
4
Journal of service research : JSR
3
Australasian marketing journal
2
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Journal of business research : JBR
2
Journal of service research
2
Psychology & marketing
2
The Oxford handbook of offshoring and global employment
2
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
Die große Hoffnung für das 21. Jahrhundert? : Perspektiven und Strategien für die Entwicklung der Dienstleistungsbeschäftigung
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Economia dei servizi : mercati, istituzioni, management
1
Economie et statistique
1
Employee relations
1
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
1
Interaktionen im Dienstleistungsbereich
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of quality and service sciences
1
International journal of selection and assessment
1
Journal for global business advancement : JGBA
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of international economics
1
Journal of labor economics
1
Journal of personnel psychology
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Management decision : MD
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
1
Operations management : a strategic approach
1
Oxford bulletin of economics and statistics
1
Personnel psychology : a journal of applied research
1
Reassessing the employment relationship
1
Service business
1
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ECONIS (ZBW)
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
Saved in:
3
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
4
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
5
Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Moran, Nora
;
Shepherd, Steven
;
Alvarado, Janice
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1075-1086
Persistent link: https://www.econbiz.de/10014333596
Saved in:
6
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
7
International trade and job polarization : evidence at the worker level
Keller, Wolfgang
;
Utar, Hâle
- In:
Journal of international economics
145
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014480121
Saved in:
8
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
9
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
10
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
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