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~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~subject:"Wirtschaftsprüfung"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
Wirtschaftsprüfung
Dienstleistungsqualität
13,841
Service quality
13,840
Customer satisfaction
5,221
Kundenzufriedenheit
5,221
Konsumentenverhalten
3,652
Beziehungsmarketing
3,113
Relationship marketing
3,113
Quality management
1,762
Qualitätsmanagement
1,761
Financial audit
1,657
Hospital
1,186
Krankenhaus
1,186
Health care
979
Gesundheitsversorgung
973
Customer service
920
Kundenservice
920
United States
901
USA
900
Dienstleistungssektor
820
Service industry
820
Product quality
798
Produktqualität
798
Gesundheitswesen
783
Health care system
781
service quality
775
Beschwerdemanagement
709
Complaint management
709
Hotel industry
678
Hotellerie
678
Online retailing
587
Online-Handel
587
E-commerce
579
Electronic Commerce
578
Emotion
501
customer satisfaction
477
Gastronomie
459
Restaurant industry
459
Einzelhandel
453
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592
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14
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5,301
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124
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102
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80
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78
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72
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42
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13
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9
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6
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5
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2
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5,288
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14
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Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
Knechel, W. Robert
15
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Raman, Krishnamurthy K.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gul, Ferdinand A.
11
Hanks, Lydia
11
Jang, Soocheong
11
Quick, Reiner
11
Cahan, Steven F.
10
Chi, Wuchun
10
Gursoy, Dogan
10
Gustafsson, Anders
10
Li, Chan
10
Miao, Li
10
Pittman, Jeffrey A.
10
Quach, Sara
10
Sreejesh, S.
10
Hyun, Sunghyup Sean
9
Krishnan, Gopal
9
Lennox, Clive
9
Patterson, Paul G.
9
Sharma, Piyush
9
Svanström, Tobias
9
Voorhees, Clay M.
9
Xu, Xun
9
Zhang, Min
9
Ali, Faizan
8
Amin, Muslim
8
Aobdia, Daniel
8
DeFond, Mark L.
8
Francis, Jere R.
8
García Blandón, Josep
8
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Auditing : a journal of practice & theory
169
Journal of business research : JBR
125
The journal of services marketing
106
The accounting review : a publication of the American Accounting Association
91
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Cogent business & management
68
Managerial auditing journal
66
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
64
International journal of auditing : IJA
61
Accounting horizons : a quarterly publication of the American Accounting Association
56
Journal of service research : JSR
47
Journal of accounting and public policy
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Advances in accounting : a research annual
34
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
International journal of quality and service sciences
28
Journal of Asian finance, economics and business : JAFEB
28
The European accounting review
28
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
27
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The journal of applied business research
24
Journal of strategic marketing
23
Asian review of accounting
22
European journal of marketing : EJM
22
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ECONIS (ZBW)
5,304
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
4
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
5
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
6
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
7
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
8
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
9
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
10
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
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