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~subject:"Consumer behaviour"
~subject:"EFQM Excellence Model"
~subject:"customer satisfaction"
~type_genre:"Article in journal"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
EFQM Excellence Model
customer satisfaction
Dienstleistungsqualität
13,791
Service quality
13,790
Customer satisfaction
5,221
Kundenzufriedenheit
5,221
Konsumentenverhalten
3,651
Beziehungsmarketing
3,113
Relationship marketing
3,113
Quality management
1,744
Qualitätsmanagement
1,743
Financial audit
1,657
Wirtschaftsprüfung
1,657
Hospital
1,186
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1,186
Health care
975
Gesundheitsversorgung
969
Customer service
920
Kundenservice
920
United States
896
USA
895
Dienstleistungssektor
819
Service industry
819
Product quality
798
Produktqualität
798
Gesundheitswesen
780
Health care system
779
service quality
775
Beschwerdemanagement
709
Complaint management
709
Hotel industry
678
Hotellerie
678
Online retailing
587
Online-Handel
587
E-commerce
579
Electronic Commerce
578
Emotion
501
Gastronomie
459
Restaurant industry
459
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453
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3,865
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3,874
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95
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66
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59
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50
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50
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43
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3
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Handbook
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3,872
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Han, Heesup
30
Mattila, Anna S.
25
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Sreejesh, S.
10
Sharma, Piyush
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Hollebeek, Linda D.
8
Park, Jungkun
8
Qu, Hailin
8
Söderlund, Magnus
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Ahn, Jiseon
7
Bonfanti, Angelo
7
Bujisic, Milos
7
Carlson, Jamie
7
Fongsuwan, Wanno
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
Roberts-Lombard, Mornay
7
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
76
The service industries journal
68
Services marketing quarterly
67
Journal of travel and tourism marketing
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Cogent business & management
50
Journal of service research : JSR
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
36
International journal of services and operations management
34
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
International journal of services, economics and management
30
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Total quality management & business excellence
28
Journal of air transport management
27
Journal of service research
26
Psychology & marketing
26
Journal of strategic marketing
25
The TQM journal : the international review of organizational improvement
25
International journal of electronic marketing and retailing : IJEMR
23
European journal of marketing : EJM
22
Journal of retailing
22
International journal of business information systems : IJBIS
21
International journal of productivity and quality management : IJPQM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Quality management journal : QMJ
20
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
3,876
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
6
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
7
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
8
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
9
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
Saved in:
10
Dimensions and outcomes of experiential quality in the fitness industry : the case of Turkey
Sevilmiş, Ali
;
Doğan, Mehmet
;
Gálvez-Ruiz, Pablo
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 396-418
Persistent link: https://www.econbiz.de/10014505223
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