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~subject:"Consumer behaviour"
~subject:"Gesundheitswesen"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
~type_genre:"Fallstudie"
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Search: subject:"Service quality"
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Consumer behaviour
Gesundheitswesen
Qualitätsmanagement
Theorie
Dienstleistungsqualität
155
Service quality
155
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
24
Beziehungsmarketing
22
Relationship marketing
22
USA
16
United States
16
Deutschland
15
Germany
15
Customer service
9
Hotel industry
9
Hotellerie
9
India
9
Indien
9
Kundenservice
9
Dienstleistung
8
Dienstleistungsmarketing
8
Dienstleistungssektor
8
Großbritannien
8
Krankenhaus
8
Service industry
8
Services marketing
8
United Kingdom
8
Hospital
7
Measurement
7
Messung
7
Taiwan
7
Electronic Banking
6
Electronic banking
6
Innovation
6
Performance measurement
6
Performance-Messung
6
China
5
Einzelhandel
5
Iran
5
Retail trade
5
Telecommunications industry
5
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1
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1
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Article
26
Book / Working Paper
9
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Fallstudie
Article in journal
6,042
Aufsatz in Zeitschrift
6,042
Graue Literatur
444
Non-commercial literature
444
Aufsatz im Buch
353
Book section
353
Working Paper
344
Arbeitspapier
342
Hochschulschrift
289
Thesis
246
Collection of articles of several authors
87
Sammelwerk
87
Conference paper
67
Konferenzbeitrag
67
Bibliografie enthalten
52
Bibliography included
52
Aufsatzsammlung
47
research-article
43
Konferenzschrift
41
Case study
35
Conference proceedings
25
Amtsdruckschrift
22
Government document
22
Collection of articles written by one author
16
Sammlung
16
Handbook
11
Handbuch
11
Lehrbuch
11
Textbook
10
conceptual-paper
7
Bibliografie
6
Forschungsbericht
4
Systematic review
4
Übersichtsarbeit
4
Glossar enthalten
3
Glossary included
3
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3
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English
28
German
7
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Cudney, Elizabeth A.
2
Smith, Alan D.
2
Soltani, Ebrahim
2
Abedin, Farhana
1
Ahlert, Martin
1
Ajmal, Mian M.
1
Ajodhia, Virendra Shailesh
1
Anwar, Md. Rajib
1
Atanasovski, Jane
1
Balbontin, Alex A.
1
Bremecker, Michael
1
Bruhn, Manfred
1
Chen, H. T.
1
Chen, K. S.
1
Chen, Li-fei
1
Chuancharoen, Supakij
1
Elrod, Cassandra C.
1
Eppler, Martin J.
1
Fließ, Sabine
1
Frąś, Józef
1
Helo, Petri T.
1
Horenkamp-Sonntag, Dirk
1
Hossain, Muhammad Enayet
1
Hsieh, Ying-jiun
1
Huang, Lan-ying
1
Iacobucci, Dawn
1
Iwaarden, Jos van
1
Janatyan, Nasibeh
1
Ji, Ping
1
Jin, Zhanming
1
Johansson, Elisabeth
1
Kanchana, Rapee
1
Krishnan, Archana
1
Kritchanchai, Duangpun
1
Lai, Pei-Chun
1
Laine, Teemu
1
Lasshof, Britta
1
Lehner, Martin
1
Li, Jing-hua
1
Liao, Ying Ying
1
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Institution
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Erasmus Research Institute of Management
1
Nomos Verlagsgesellschaft
1
Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
International journal of services and operations management
2
International journal of services technology and management
2
Quality management journal : QMJ
2
World class applications of Six Sigma : [real world examples of success]
2
Beiträge zum Gesundheitsmanagement
1
Cases on branding strategies and product development : successes and pitfalls
1
Dienstleistungscontrolling
1
ERIM report series research in management
1
International journal of management & enterprise development : IJMED
1
International journal of quality and innovation
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Managing service quality : MSQ ; an international journal
1
Marketing through minefields
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Service business
1
The service industries journal
1
Tourism management : research, policies, practice
1
Wandel und Kontinuität in Organisationen
1
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ECONIS (ZBW)
35
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1
Versorgungsforschung und Qualitätsmessung mit GKV-Routinedaten : die Belastbarkeit von Abrechnungsdaten der gesetzlichen Krankenversicherung für die wissenschaftliche Nutzung
Horenkamp-Sonntag, Dirk
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011609972
Saved in:
2
Service branding through quality practices in public and private telecommunication organization
Krishnan, Archana
- In:
Cases on branding strategies and product development : …
,
(pp. 79-102)
.
2015
Persistent link: https://www.econbiz.de/10010504648
Saved in:
3
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
4
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
5
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
6
Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.
;
Elrod, Cassandra C.
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
19
(
2012
)
1
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
Saved in:
7
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
8
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
9
Lean Six Sigma in a service context : a multi-factor application approach in the telecommunications industry
Psychogios, Alexandros G.
;
Atanasovski, Jane
;
Tsironis, …
- In:
International journal of quality & reliability management
29
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009490043
Saved in:
10
The impacts of e-
service
quality
on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
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