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~subject:"Consumer behaviour"
~subject:"Quality management"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Handbuch"
~type_genre:"Reprint"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Quality management
Dienstleistungsqualität
13,648
Service quality
13,647
Customer satisfaction
5,160
Kundenzufriedenheit
5,160
Konsumentenverhalten
3,603
Beziehungsmarketing
3,075
Relationship marketing
3,075
Qualitätsmanagement
1,730
Financial audit
1,627
Wirtschaftsprüfung
1,627
Hospital
1,165
Krankenhaus
1,165
Health care
957
Gesundheitsversorgung
951
Customer service
907
Kundenservice
907
United States
895
USA
894
Dienstleistungssektor
808
Service industry
808
Product quality
792
Produktqualität
792
service quality
767
Gesundheitswesen
766
Health care system
765
Beschwerdemanagement
701
Complaint management
701
Hotel industry
677
Hotellerie
677
Online retailing
582
Online-Handel
582
E-commerce
575
Electronic Commerce
574
Emotion
494
customer satisfaction
474
Gastronomie
457
Restaurant industry
457
India
448
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Undetermined
2,954
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507
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Article
5,111
Book / Working Paper
27
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Aufsatz in Zeitschrift
Handbuch
Reprint
Article in journal
5,126
Aufsatz im Buch
237
Book section
237
Graue Literatur
168
Non-commercial literature
168
Hochschulschrift
163
Thesis
133
Arbeitspapier
99
Working Paper
99
Conference paper
58
Konferenzbeitrag
58
Collection of articles of several authors
49
Sammelwerk
49
Bibliografie enthalten
35
Bibliography included
35
Case study
29
Fallstudie
29
Konferenzschrift
26
Aufsatzsammlung
23
Amtsdruckschrift
19
Government document
19
Conference proceedings
16
Handbook
9
Lehrbuch
9
Textbook
8
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5
Sammlung
5
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3
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3
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2
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2
Glossar enthalten
2
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2
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English
5,097
German
39
Czech
1
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1
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Han, Heesup
32
Mattila, Anna S.
24
Prybutok, Victor R.
21
Prentice, Catherine
20
Shahin, Arash
16
Balaji, M. S.
14
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Bruhn, Manfred
12
Gong, Taeshik
12
Klaus, Philipp
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Marimon, Frederic
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Wong, IpKin Anthony
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Gustafsson, Anders
9
Hyun, Sunghyup Sean
9
McFadden, Kathleen L.
9
Sharma, Piyush
9
Voorhees, Clay M.
9
Witell, Lars
9
Xu, Xun
9
Yi, Youjae
9
Ali, Faizan
8
Amin, Muslim
8
Cheng, Ching-Chan
8
Dwivedi, Yogesh Kumar
8
Harun, Ahasan
8
Hollebeek, Linda D.
8
Park, Jungkun
8
Qu, Hailin
8
Rahman, Zillur
8
Wu, Luorong
8
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Springer-Verlag GmbH
2
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Journal of retailing and consumer services
239
International journal of hospitality management
207
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
121
Journal of business research : JBR
119
The journal of services marketing
109
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
83
The TQM journal : the international review of organizational improvement
83
International journal of quality & reliability management
74
International journal of productivity and quality management : IJPQM
73
The service industries journal
72
Services marketing quarterly
69
Journal of travel and tourism marketing
65
Total quality management & business excellence
62
Quality management journal : QMJ
61
Cogent business & management
56
International journal of quality and service sciences
52
International journal of services and operations management
51
Journal of service research : JSR
48
Service business
48
Journal of air transport management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Tourism management : research, policies, practice
36
Journal of service management
35
Asia Pacific journal of marketing and logistics
33
International journal of services, economics and management
33
Managing service quality : MSQ ; an international journal
31
The international journal of bank marketing : IJBM
30
International journal of business information systems : IJBIS
29
Psychology & marketing
27
International journal of production research
25
European journal of marketing : EJM
24
Journal of strategic marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
23
Benchmarking : an international journal ; BIJ
22
Journal of internet commerce
22
Journal of service research
22
International journal of services and operations management : IJSOM
21
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ECONIS (ZBW)
5,138
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
6
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
7
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
8
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
9
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
10
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
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