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~subject:"Consumer behaviour"
~subject:"United States"
~type_genre:"Article in journal"
~type_genre:"Bibliography included"
~type_genre:"Handbuch"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
United States
Dienstleistungsqualität
13,846
Service quality
13,845
Customer satisfaction
5,221
Kundenzufriedenheit
5,221
Konsumentenverhalten
3,660
Beziehungsmarketing
3,137
Relationship marketing
3,137
Qualitätsmanagement
1,775
Quality management
1,774
Financial audit
1,661
Wirtschaftsprüfung
1,661
Hospital
1,187
Krankenhaus
1,187
Health care
975
Gesundheitsversorgung
969
Customer service
921
Kundenservice
921
USA
904
Dienstleistungssektor
822
Service industry
822
Product quality
800
Produktqualität
800
Gesundheitswesen
781
Health care system
780
service quality
775
Beschwerdemanagement
712
Complaint management
712
Hotel industry
681
Hotellerie
681
Online retailing
587
Online-Handel
587
E-commerce
579
Electronic Commerce
578
Emotion
501
customer satisfaction
477
Gastronomie
459
Restaurant industry
459
Einzelhandel
454
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Undetermined
2,348
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379
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Article
4,466
Book / Working Paper
33
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Article in journal
Bibliography included
Handbuch
Aufsatz in Zeitschrift
4,483
Graue Literatur
314
Non-commercial literature
314
Arbeitspapier
262
Working Paper
262
Aufsatz im Buch
154
Book section
154
Hochschulschrift
98
Thesis
76
Collection of articles of several authors
33
Conference paper
33
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33
Sammelwerk
33
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23
Sammlung
23
Case study
19
Fallstudie
19
Bibliografie enthalten
15
Aufsatzsammlung
12
Konferenzschrift
11
Amtsdruckschrift
6
Conference proceedings
6
Government document
6
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3
Bibliografie
2
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2
Glossary included
2
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Advisory report
1
Article
1
Elektronischer Datenträger als Beilage
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Gutachten
1
Handbook
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English
4,480
German
17
French
1
Swedish
1
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Han, Heesup
31
Mattila, Anna S.
27
Prentice, Catherine
17
Prybutok, Victor R.
17
Jang, Soocheong
14
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Bilgihan, Anil
11
Hanks, Lydia
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Qu, Hailin
10
Quach, Sara
10
Sreejesh, S.
10
Hyun, Sunghyup Sean
9
Park, Jungkun
9
Sharma, Piyush
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Hollebeek, Linda D.
8
Hsu, Maxwell K.
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Liu, Chih-Hsing
7
Lu, Lu
7
Lynn, Michael
7
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CESifo GmbH
1
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Journal of retailing and consumer services
240
International journal of hospitality management
207
Journal of business research : JBR
126
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
69
The service industries journal
68
Journal of travel and tourism marketing
67
Journal of service research : JSR
52
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
40
Journal of air transport management
37
Journal of service management
34
Quality management journal : QMJ
33
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
Tourism management : research, policies, practice
30
Health care management review : HCM review
29
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of service research
25
European journal of marketing : EJM
23
Journal of strategic marketing
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
International journal of quality & reliability management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Technological forecasting & social change : an international journal
19
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ECONIS (ZBW)
4,499
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1
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
2
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
3
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
4
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
5
Service quality, satisfaction and behavioural intentions in sport child camps : participants and parents' perspectives
Sousa, Marisa
;
Gonçalves, Celina
;
Biscaia, Rui
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10014504784
Saved in:
6
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
7
Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza
;
Shabankareh, Mohammadjavad
; …
- In:
Journal of international consumer marketing
36
(
2024
)
1
,
pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
Saved in:
8
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
9
Common traits in online shopping behavior : a study of different generational cohorts
Nwobodo, Stanley
;
Weissmann, Marc Arul
- In:
Global business and organizational excellence : GBOE
43
(
2024
)
3
,
pp. 46-60
Persistent link: https://www.econbiz.de/10014467969
Saved in:
10
Dimensions and outcomes of experiential quality in the fitness industry : the case of Turkey
Sevilmiş, Ali
;
Doğan, Mehmet
;
Gálvez-Ruiz, Pablo
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 396-418
Persistent link: https://www.econbiz.de/10014505223
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