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~subject:"Consumer behaviour"
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Search: subject:"Extra-role"
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Consumer behaviour
Arbeitsverhalten
65
Work behaviour
65
Leistungsmotivation
33
Work motivation
29
Organizational behaviour
24
extra-role behavior
24
Verhalten in Organisationen
22
Arbeitsleistung
21
Job performance
21
Führungsstil
20
Leadership style
20
Personality psychology
18
Persönlichkeitspsychologie
18
Dienstleistungsqualität
17
Konsumentenverhalten
17
Service quality
17
Beziehungsmarketing
16
Relationship marketing
16
Extra-role behavior
15
Personalmanagement
15
Extra-role performance
14
Human Resource Management
14
Arbeitszufriedenheit
12
Customer service
12
In-role performance
12
Job satisfaction
12
Kundenservice
12
Work engagement
12
Extra-role customer service
11
Führungskräfte
11
Employee retention
10
Mitarbeiterbindung
10
Corporate culture
9
Unternehmenskultur
9
extra-role performance
9
social exchange
9
Austauschtheorie
8
Business ethics
8
China
8
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English
17
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Afridi, Sajjad Ahmad
1
Afsar, Bilal
1
Altinigne, Nesenur
1
Atmaja, Ferry Tema
1
Baker, Melissa A.
1
Baldus, Brian
1
Bharadwaja, Shina
1
Biscaia, Rui
1
Bufquin, Diego
1
Calantone, Roger J.
1
Chan, Terri H.
1
Chen, Ching-fu
1
Chen, Qimei
1
Elbedweihy, Alaa M.
1
Gamze, Didem
1
Gong, Taeshik
1
Gordon, Brian
1
Gupta, Roopak Kumar
1
Guttena, Revanth Kumar
1
He, Yi
1
Hughes, Douglas E.
1
Jayawardhena, Chanaka
1
Karaosmanoglu, Elif
1
Khan, Muhammad A. S.
1
Khan, Wajid
1
Kim, Kawon
1
Lai, Jennifer Y. M.
1
Lam, Long W.
1
Lee, Lindsey
1
Lee, Ruby
1
Liao, Chien Hsiang
1
Madera, Juan M.
1
Malhotra, Ritu
1
Mo, Ce
1
Moharana, Tapas Ranjan
1
Nakazawa, Makoto
1
Nalley, Michael E.
1
Orlowski, Marissa
1
Pohlmann, Attila
1
Pradhan, Debasis
1
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International journal of hospitality management
2
Journal of business research : JBR
2
Corporate social responsibility and environmental management
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of advertising : the review of marketing communications
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of knowledge management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
The Cornell hospitality quarterly
1
The journal of brand management : an international journal
1
The journal of product & brand management
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The marketing review
1
The service industries journal
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ECONIS (ZBW)
17
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1
The influence of brand-related social media content on customer
extra-role
behavior : a moderated moderation model
Guttena, Revanth Kumar
;
Wu, Cedric Hsi-Jui
;
Atmaja, …
- In:
The journal of product & brand management
33
(
2024
)
2
,
pp. 220-233
Persistent link: https://www.econbiz.de/10014486330
Saved in:
2
Impact of corporate social responsibility attributions on employee's
extra-role
behaviors : moderating role of ethical corporate identity and interpersonal trust
Afridi, Sajjad Ahmad
;
Afsar, Bilal
;
Shahjehan, Asad
; …
- In:
Corporate social responsibility and environmental management
30
(
2023
)
2
,
pp. 991-1004
Persistent link: https://www.econbiz.de/10014246550
Saved in:
3
How brands can succeed communicating social purpose : engaging consumers through empathy and self-involving gamification
Chan, Terri H.
- In:
International journal of advertising : the review of …
42
(
2023
)
5
,
pp. 801-834
Persistent link: https://www.econbiz.de/10014296427
Saved in:
4
Effects of confidence and social benefits on consumers'
extra-role
and in-role behaviors : a social identity and social exchange perspective
Utkarsh
;
Gupta, Roopak Kumar
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169566
Saved in:
5
Exploring the impacts of network mechanisms on knowledge sharing and
extra-role
behavior
Liao, Chien Hsiang
- In:
Journal of knowledge management
26
(
2022
)
8
,
pp. 1901-1920
Persistent link: https://www.econbiz.de/10013383476
Saved in:
6
The influence of social perceptions on restaurant employee work engagement and
extra-role
customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
7
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
8
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
9
When fan engagement with sports club brands matters in sponsorship : influence of fan-brand personality congruence
Pradhan, Debasis
;
Malhotra, Ritu
;
Moharana, Tapas Ranjan
- In:
The journal of brand management : an international journal
27
(
2020
)
1
,
pp. 77-92
Persistent link: https://www.econbiz.de/10012297792
Saved in:
10
Returning good for evil : a study of customer incivility and
extra-role
customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
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