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~subject:"Customer experience"
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Customer experience
Service quality
29
Dienstleistungsqualität
28
Consumer behaviour
21
Konsumentenverhalten
21
Relationship marketing
20
Beziehungsmarketing
19
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungssektor
12
Service industry
12
Health care
9
Beschwerdemanagement
8
Betriebliche Wertschöpfung
8
Complaint management
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Gesundheitsversorgung
8
Value creation
8
Customer service
7
Dienstleistung
7
Kundenservice
7
Customer value
6
Emotion
6
Gesundheitswesen
6
Health care system
6
Kundenwert
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Services
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Customer integration
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Kundenintegration
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Satisfaction
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Well-being
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Australia
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Australien
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Business services
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Innovation
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Lebensqualität
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Quality of life
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Service innovation
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English
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McColl-Kennedy, Janet R.
6
Gustafsson, Anders
2
Lervik-Olsen, Line
2
Aksoy, Lerzan
1
Andreassen, Tor Wallin
1
Brady, Michael K.
1
Cheung, Lilliemay
1
Colurcio, Maria
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Danaher, Tracey S.
1
Edvardsson, Bo
1
Ferrier, Elizabeth
1
Ford, Robert C.
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Friman, Margareta
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Gallan, Andrew S.
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Jaakkola, Elina
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Klaus, Philipp
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Kristensson, Per
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Orsingher, Chiara
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Parasuraman, A.
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Perks, Helen
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Radnor, Zoe Jane
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Sirianni, Nancy J.
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Verma, Rohit
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Journal of service management
2
The journal of services marketing
2
Business horizons
1
Journal of business research : JBR
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ECONIS (ZBW)
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
5
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
6
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
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