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~subject:"Customer mistreatment"
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Customer mistreatment
China
2
Anlageverhalten
1
Arbeitslosigkeit
1
Arbeitsmobilität
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1
Arbeitszufriedenheit
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BPNN
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Complex dynamical system
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Conservation of resources theory
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Consumer behaviour
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Core self-evaluation
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Counterproductive work behavior
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Curvilinear relation
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Customer-directed CWB
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Dismissal
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Economic reform
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Employee retention
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Film industry
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Gait planning
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Gesundheitsreform
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Glücksspiel
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Hamiltonian system
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Health care reform
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Helping behavior
1
Hindrance stressor
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Hospital
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Hospital costs
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Hospital financing
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Wu, Haibo
3
Liu, Shanshi
2
Lu, Wenzhu
2
Chen, Mengsang
1
Guo, Zisheng
1
He, Xiongtao
1
Sun, Bo
1
Wang, Xiaohui
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International journal of contemporary hospitality management
2
Journal of business and psychology
1
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ECONIS (ZBW)
3
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Linking customer mistreatment to employees' helping behaviour : a self-efficacy perspective of autonomous and dependent helping
Wu, Haibo
;
Chen, Mengsang
;
Wang, Xiaohui
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3681-3702
Persistent link: https://www.econbiz.de/10014334343
Saved in:
2
"Render Good for Evil" or "Take an Eye for an Eye"? : The double-edged sword of customer mistreatment
Lu, Wenzhu
;
Wu, Haibo
;
Liu, Shanshi
;
Sun, Bo
- In:
Journal of business and psychology
38
(
2023
)
4
,
pp. 941-953
Persistent link: https://www.econbiz.de/10014339241
Saved in:
3
Why customer mistreatment undermines hospitality employees' performance : the moderating role of job crafting
Lu, Wenzhu
;
Wu, Haibo
;
Liu, Shanshi
;
Guo, Zisheng
;
He, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3588-3606
Persistent link: https://www.econbiz.de/10013412927
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