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~subject:"Customer retention"
~subject:"Kundenbindung"
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Customer retention
Kundenbindung
Customer service
3,018
Kundenservice
3,018
Beziehungsmarketing
1,118
Relationship marketing
1,118
Dienstleistungsqualität
1,103
Service quality
1,103
Kundenzufriedenheit
973
Customer satisfaction
972
Consumer behaviour
750
Konsumentenverhalten
750
Deutschland
373
Germany
371
Beschwerdemanagement
345
Complaint management
344
Theorie
290
Theory
290
Dienstleistungssektor
258
Service industry
257
Emotion
185
USA
184
United States
184
Dienstleistung
170
Einzelhandel
146
Retail trade
143
Electronic Commerce
141
Services
130
Bundling strategy
128
Leistungsbündel
128
Online retailing
128
Online-Handel
128
E-commerce
126
Arbeitsverhalten
119
Salespeople
119
Verkaufspersonal
119
Work behaviour
119
Lieferantenmanagement
104
Supplier relationship management
104
Qualitätsmanagement
101
Quality management
99
Callcenter
93
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25
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4
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42
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28
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English
38
German
34
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Sickel, Christian
4
Limbeck, Martin
3
Pepels, Werner
3
Hyken, Shep
2
Martin, Isabel
2
Mensah, Samuel N-A
2
Moon, Shawn D.
2
Moongela, Hilma
2
Müller-Hagedorn, Lothar
2
Nazeri, Ali
2
Rinne, Leena
2
Rogers, Sandy
2
Adeola, Ogechi
1
Adom, Kwame
1
Afaq, Anam
1
Agyinasare, Charles
1
Amartes, Abednego Feehi Okoe
1
Ambrose, Maureen
1
Ammann, Paul
1
Amos, Clinton
1
Anwar, M. Khorshed
1
Bauer, Hans H.
1
Baumbach, Michael
1
Beeler, Lisa L.
1
Berger, Roland
1
Bertheau, Nikolas
1
Biernat, Monica
1
Brenner, Walter
1
Bressolles, Gregory
1
Brockhaus, Sebastian
1
Böhler, Klaus
1
Caemmerer, Barbara
1
Cai, Xiaomei
1
Cattan-Jallet, Roxane
1
Chaker, Nawar N.
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Chen, Mu-Chen
1
Chen, Shu-Ching
1
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1
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
GABAL-Verlag GmbH
1
Nomos Verlagsgesellschaft
1
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SpringerLink / Bücher
7
Springer eBook Collection / Business and Economics
3
Journal of contemporary management : JMC
2
Zukunft im Handel : Studien für die Praxis
2
Academy of Management journal : AMJ
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Australasian marketing journal
1
Betriebswirtschaftliche Aspekte lose gekoppelter Systeme und Electronic Business
1
Business Analytics
1
Business and Economic Research : BER
1
Business process management journal
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
Edition Logistik
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
1
Grundlagen des After Sales Marketing
1
Hamburger Schriften zur Marketingforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management : IJSOM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of transport economics & policy : JTEP
1
Law and economics
1
MIS quarterly executive
1
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
1
Nomos eLibrary / Sozial- und Wirtschaftswissenschaften
1
Nomos eLibrary / Wirtschaft
1
Orell Füssli Management
1
Pocket-Power
1
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
1
Research monograph
1
Schriftenreihe Marketing, Management
1
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ECONIS (ZBW)
70
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1
Bank marketing and its effects on customer retention in microfinance in Yaounde, Cameroon
Mah, Tarbot Chelsea
;
Grimbald, Ndah
- In:
Business and Economic Research : BER
13
(
2023
)
1
,
pp. 57-68
Persistent link: https://www.econbiz.de/10014288635
Saved in:
2
Sustainability in service quality and customers conformity : drivers of customers loyalty to banks
Islam, Mohammad Tazul
;
Yesmin, Rexona
;
Rahman, Lamiya
; …
-
2021
Persistent link: https://www.econbiz.de/10012484578
Saved in:
3
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
4
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
5
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
6
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
7
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
8
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
9
I'll be back : how to get customers to come back again and again
Hyken, Shep
-
2021
"In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"--
Persistent link: https://www.econbiz.de/10012423529
Saved in:
10
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
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