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~subject:"Customer retention"
~subject:"Service quality"
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Search: person:"Ricard, Line"
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Customer retention
Service quality
Relationship marketing
12
Beziehungsmarketing
9
Consumer behaviour
7
E-commerce
7
Dienstleistungsqualität
6
Electronic Commerce
6
Konsumentenverhalten
6
Customer satisfaction
4
Kundenzufriedenheit
4
Bank
3
Online relationship quality
3
Banking industry
2
Banks
2
Chatbot
2
Cognitive mapping
2
Confidence
2
Customer service
2
Dienstleistungssektor
2
Distribution channel
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E-banking
2
Electronic Banking
2
Electronic banking
2
Financial services
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France
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Kundenbindung
2
Kundenservice
2
Lieferantenmanagement
2
Measurement
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Messung
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Service industry
2
Supplier relationship management
2
Vertrauen
2
Vertriebsweg
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Viral marketing
2
Virales Marketing
2
relationship marketing
2
tourisme
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Ricard, Line
6
Brun, Isabelle
5
Rajaobelina, Lova
5
Toufaily, Elissar
2
Berthiaume, Bilitis
1
Fallu, Jean-Mathieu
1
Fortin, Annick
1
Kilani, Nour
1
Line, Ricard
1
Perrien, Jean
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of business research : JBR
1
Journal of financial services marketing
1
Journal of financial services marketing : JFSM
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
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ECONIS (ZBW)
7
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1
Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
2
Online relationship quality : scale development and initial testing
Brun, Isabelle
;
Rajaobelina, Lova
;
Line, Ricard
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
1
,
pp. 5-27
Persistent link: https://www.econbiz.de/10010252740
Saved in:
3
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
4
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
5
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
6
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
7
Customer loyalty to a commercial website : descriptive meta-analysis of the empirical literature and proposal of an integrative model
Toufaily, Elissar
;
Ricard, Line
;
Perrien, Jean
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1436-1447
Persistent link: https://www.econbiz.de/10009757094
Saved in:
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