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~subject:"Customer satisfaction"
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Book section"
~type_genre:"Collection of articles of several authors"
~type_genre:"Mehrbändiges Werk"
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Customer satisfaction
Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
1,295
Service quality
1,295
Deutschland
221
Germany
221
Beziehungsmarketing
208
Relationship marketing
208
Qualitätsmanagement
202
Quality management
195
Kundenzufriedenheit
165
Theorie
156
Theory
156
Consumer behaviour
106
Konsumentenverhalten
106
USA
82
United States
82
Service industry
69
Krankenhaus
64
Hospital
63
Customer service
60
Kundenservice
60
Gesundheitswesen
56
Gesundheitsversorgung
55
Health care
55
Evaluation
48
Health care system
48
Bewertung
47
Measurement
47
Messung
47
Hochschule
44
Higher education institution
43
Dienstleistungsmarketing
41
Services marketing
41
Welt
41
World
41
Product quality
39
Produktqualität
39
Dienstleistung
37
Lieferantenmanagement
35
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51
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4
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Article
209
Book / Working Paper
34
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Book section
Collection of articles of several authors
Mehrbändiges Werk
Article in journal
5,888
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5,888
Aufsatz im Buch
203
Graue Literatur
194
Non-commercial literature
194
Working Paper
161
Arbeitspapier
160
Hochschulschrift
73
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59
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59
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48
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37
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37
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37
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19
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14
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7
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5
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5
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4
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4
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3
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3
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3
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3
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3
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3
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3
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2
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2
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2
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2
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1
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English
182
German
61
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Pepels, Werner
4
Ray, Nilanjan
4
Benkenstein, Martin
3
Gouthier, Matthias
3
Baskerville, Rachel
2
Bharati, Pratyush
2
Büttgen, Marion
2
Chakraborty, Ayon
2
Chaudhury, Abhijit
2
Coenen, Christian
2
Dahlgaard-Park, Su Mi
2
Fonstad, Nils O.
2
Gouthier, Matthias H. J.
2
Hui, Pamsy P.
2
Kumar, Raj
2
Meyer, Anton
2
Nuttawut Rojniruttikul
2
Panwar, Upendra Singh
2
Porter, Brenda Ann
2
Sharma, Piyush
2
Ó hÓgartaigh, Ciarán
2
6, Perri
1
Aakash, Aakash
1
Adapa, Sujana
1
Adjei, Emmanuel Kofi
1
Aggarwal, Anu Gupta
1
Agrawal, Akash
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahamed, Sikkander Basheer Inayath
1
Ahmad, Muhammad Ovais
1
Aji, Bagus Wicaksono
1
Akgül, Yakup
1
Altinay, Levent
1
Appel-Meulenbroek, Rianne
1
Ariffin, Ahmad Azmi M.
1
Ariyanti, M.
1
Arora, Renu
1
Ates, Zelal
1
Athanassopoulos, Antreas D.
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Australian and New Zealand Marketing Academy
1
Deutsches Institut für Normung
1
European Health Care Conference <2, 2011, Hamburg>
1
National Institute of Economic and Social Research
1
Nomos Verlagsgesellschaft
1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
7
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
A Research Agenda for Service Marketing
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
3
E-manufacturing and E-service strategies in contemporary organizations
3
Marketing in the new global order : challenges and opportunities
3
The service industries journal
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Accountability and responsibility in health care : issues in addressing an emerging global challenge
2
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
2
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
2
E-marketing in developed and developing countries : emerging practices
2
Enhancing knowledge development in marketing ; Vol. 21
2
Global cases on hospitality industry
2
Grundlagen des After Sales Marketing
2
Handbook of research on customer engagement
2
Innovations in certain areas of organization management and marketing
2
International journal of auditing : IJA
2
Kundenorientierung im Touristikmanagement
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Modern analysis of customer surveys : with applications using R
2
Recent developments in Vietnamese business and finance
2
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
The Oxford handbook of inter-organizational relations
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Advances in Management Research : Emerging Challenges and Trends
1
Advances in applied business research : the L.A.B.S. initiative
1
Advances in banking technology and management : impacts of ICT and CRM
1
Africa-to-Africa internationalization : key issues and outcomes
1
Anforderungsgerechte Produkt- und Dienstleistungsentwicklung im Rahmen des Wuppertaler Generic-Management-Konzeptes
1
Arbeitsbericht IBR
1
Arbeitspapier / Universität Rostock, Zentrum für Dienstleistungs- und Intermediationsforschung
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Arzneimittel-Supply-Chain : Marktsituation, aktuelle Herausforderungen und innovative Konzepte
1
Beiträge zum Gesundheitsmanagement
1
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ECONIS (ZBW)
243
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1
A growth-share matrix of service marketing research themes
Furrer, Olivier
;
Baillod, Chloé
;
Landry, Mikèle
- In:
A Research Agenda for Service Marketing
,
(pp. 3-20)
.
2024
Persistent link: https://www.econbiz.de/10014517859
Saved in:
2
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
3
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
4
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
5
Psychological empowerment and service culture : fostering sustainable service behavior in the banking sector
Sathyamoorthi, Vairamani
;
Ahamed, Sikkander Basheer Inayath
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 963-984)
.
2024
Persistent link: https://www.econbiz.de/10014575123
Saved in:
6
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
7
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
8
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
9
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
Saved in:
10
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
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