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~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
~subject:"France"
~subject:"Relationship marketing"
~type_genre:"Handbook"
~type_genre:"Sammelwerk"
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Customer satisfaction
Electronic Commerce
France
Relationship marketing
Kundenzufriedenheit
86
Beziehungsmarketing
38
Verbraucherzufriedenheit
35
Deutschland
18
Germany
18
Dienstleistungsqualität
17
Service quality
17
Consumer behaviour
14
Konsumentenverhalten
14
Kundenorientierung
13
Customer service
12
Kundenbindung
12
Kundenservice
12
Theorie
8
Theory
8
Dienstleistungssektor
7
Kundenmanagement
7
Service industry
7
Welt
7
World
7
Dienstleistung
6
Lieferantenmanagement
6
Supplier relationship management
6
Beschwerdemanagement
5
Complaint management
5
Dienstleistungsmarketing
5
Digitalisierung
5
E-commerce
5
Management
5
Measurement
5
Messung
5
Services marketing
5
Tourism industry
5
Tourism marketing
5
Tourismusmarketing
5
Tourismuswirtschaft
5
Branche
4
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All
Free
8
Undetermined
8
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Book / Working Paper
98
Type of publication (narrower categories)
All
Handbook
Sammelwerk
Article in journal
10,576
Aufsatz in Zeitschrift
10,576
research-article
1,146
Aufsatz im Buch
800
Book section
800
Hochschulschrift
339
Graue Literatur
333
Non-commercial literature
333
Thesis
247
Working Paper
230
Arbeitspapier
227
Case study
121
Fallstudie
121
Conference paper
107
Konferenzbeitrag
107
Collection of articles of several authors
96
conceptual-paper
75
case-report
74
review-article
54
Aufsatzsammlung
53
review
40
viewpoint
33
Article
30
Ratgeber
28
Guidebook
25
Konferenzschrift
23
Collection of articles written by one author
19
Sammlung
19
non-article
17
Bibliografie enthalten
12
Bibliography included
12
Conference proceedings
12
technical-paper
12
Handbuch
10
Lehrbuch
10
Reprint
10
Textbook
10
Interview
6
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English
58
German
39
Czech
1
Polish
1
Author
All
Homburg, Christian
7
Gouthier, Matthias
3
Hinterhuber, Hans H.
3
Künzel, Hansjörg
3
Bieger, Thomas
2
Brucker-Kley, Elke
2
Buhl, Hans Ulrich
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Drees, Norbert
2
Huber, Margit
2
Keller, Thomas
2
Kykalová, Denisa
2
Pechlaner, Harald
2
Töpfer, Armin
2
Abolhassan, Ferri
1
Altinay, Levent
1
Ammann, Paul
1
Aquilani, Barbara
1
Baaken, Thomas
1
Baker, Thomas L.
1
Basha, S. Muzamil
1
Bauer, Ewald
1
Baum, Daniela
1
Bausch, Thomas
1
Boldt, Stefanie
1
Breitzmann, Karl-Heinz
1
Brinkmann, Michael
1
Böhmann, Tilo
1
Chebat, Jean-Charles
1
Chen, Yi-Ning Katherine
1
Christian, Bernd
1
Dadwal, Sumesh Singh
1
Dant, Rajiv P.
1
Darley, William K.
1
Dyché, Jill
1
Fabbris, Luigi
1
Falter, Mareike
1
Fesenmaier, Daniel R.
1
Finsterwalder, Jörg
1
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Information Resources Management Association
2
Springer Fachmedien Wiesbaden
2
Academy of Marketing
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Duale Hochschule Baden-Württemberg Mannheim
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Harvard Graduate School of Business Administration
1
ICServ <5., 2017, Wien>
1
Nomos Verlagsgesellschaft
1
RWTH Aachen
1
Springer International Publishing
1
Springer-Verlag GmbH
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Published in...
All
Wissenschaft & Praxis
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Premier reference source
3
Critical explorations
2
Erfurter Hefte zum angewandten Marketing
2
Journal of business research : JBR
2
Psychology & marketing
2
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
2
SpringerLink / Bücher
2
The service industries journal
2
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Addison-Wesley information technology series
1
Advances in Business Information Systems and Analytics (ABISA) book series
1
Advances in Marketing, Customer Relationship Management, and E-Services (AMCRMES) book series
1
Advances in e-business research (AEBR) book series
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Beiträge und Informationen aus dem Ostseeinstitut für Marketing, Verkehr und Tourismus an der Universität Rostock
1
Berichte zum Generic-Management
1
Business/Economics
1
Cases on ...
1
Customer & service systems
1
Edition Wissenschaft Apprimus
1
Electronic commerce & digital markets : ecm
1
Electronic government : EG; an international journal
1
Emerald gems
1
Information systems and e-business management : ISeB
1
Innovationsmanagement in Wissenschaft und Praxis
1
Journal of global marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Lecture notes in computer science
1
Management und Unternehmenskultur : Schriftenreihe der Europäischen Akademie Bozen
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Praktikerhandbuch. Compliance, Konto/Wertpapier
1
Premier Reference Source
1
Routledge studies in marketing
1
Schriften zu Tourismus und Freizeit
1
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Source
All
ECONIS (ZBW)
98
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91
Mecklenburg-Vorpommerns Gäste : Struktur, Zufriedenheit und Einkaufsverhalten
Breitzmann, Karl-Heinz
(
ed.
)
-
Universität Rostock / Ostseeinstitut für Marketing, …
-
2004
Persistent link: https://www.econbiz.de/10013441231
Saved in:
92
Erfolgskonzepte im Tourismus II : Finanzierung - Kundenzufriedenheit - Content-Management
Bieger, Thomas
(
contributor
);
Pechlaner, Harald
(
contributor
)
-
2003
-
[1. Aufl]
Persistent link: https://www.econbiz.de/10001763774
Saved in:
93
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Homburg, Christian
(
ed.
)
-
2003
-
5., überarb. Aufl.
Persistent link: https://www.econbiz.de/10001768151
Saved in:
94
The CRM handbook : a business guide to customer relationship management
Dyché, Jill
-
2002
Persistent link: https://www.econbiz.de/10001578642
Saved in:
95
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Homburg, Christian
(
ed.
)
-
2001
-
4., vollst. überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001621055
Saved in:
96
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Simon, Hermann
(
ed.
);
Homburg, Christian
(
contributor
)
-
1998
-
3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10000666048
Saved in:
97
Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D.
(
ed.
);
Herrmann, Andreas
(
contributor
); …
-
1997
Persistent link: https://www.econbiz.de/10000640799
Saved in:
98
Kundenzufriedenheit messen und steigern
Töpfer, Armin
(
ed.
);
Bauer, Ewald
(
contributor
)
-
1996
Persistent link: https://www.econbiz.de/10000554387
Saved in:
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