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~subject:"Customer satisfaction"
~subject:"Germany"
~subject:"Konsumentenverhalten"
~subject:"Markenimage"
~subject:"Online-Handel"
~type_genre:"Aufsatz im Buch"
~type_genre:"Company information"
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Customer satisfaction
Germany
Konsumentenverhalten
Markenimage
Online-Handel
Kundenzufriedenheit
800
Beziehungsmarketing
253
Relationship marketing
253
Dienstleistungsqualität
149
Service quality
149
Consumer behaviour
113
Deutschland
99
Measurement
69
Messung
69
Customer service
38
Kundenservice
38
Arbeitszufriedenheit
37
Job satisfaction
37
Online retailing
36
Social Web
31
Social web
31
Hotel industry
29
Hotellerie
29
Quality management
29
Qualitätsmanagement
29
USA
29
United States
29
Theorie
28
Theory
28
Beschwerdemanagement
25
Complaint management
25
Emotion
24
Holiday behaviour
23
Urlaubsverhalten
23
Einzelhandel
22
Retail trade
22
Tourism industry
21
Tourismuswirtschaft
21
Viral marketing
21
India
20
Indien
20
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Online availability
All
Undetermined
164
Free
4
Type of publication
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Article
800
Book / Working Paper
2
Type of publication (narrower categories)
All
Aufsatz im Buch
Company information
Article in journal
10,577
Aufsatz in Zeitschrift
10,577
research-article
1,146
Book section
800
Hochschulschrift
339
Graue Literatur
334
Non-commercial literature
334
Thesis
248
Working Paper
230
Arbeitspapier
227
Case study
120
Fallstudie
120
Conference paper
107
Konferenzbeitrag
107
Collection of articles of several authors
95
Sammelwerk
95
conceptual-paper
75
case-report
74
Aufsatzsammlung
54
review-article
54
review
40
viewpoint
33
Article
30
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
20
Sammlung
20
non-article
17
Bibliografie enthalten
14
Bibliography included
14
technical-paper
12
Conference proceedings
11
Lehrbuch
11
Textbook
11
Handbook
10
Handbuch
10
Reprint
10
Bibliografie
6
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Language
All
English
495
German
306
French
1
Author
All
Homburg, Christian
12
Töpfer, Armin
9
Bruhn, Manfred
7
Stauss, Bernd
7
Klarmann, Martin
6
Matzler, Kurt
6
Pepels, Werner
6
Gouthier, Matthias H. J.
5
Huber, Frank
5
Stock-Homburg, Ruth
5
Coenen, Christian
4
Herrmann, Andreas
4
Kenett, Ron
4
Krafft, Manfred
4
Kühlborn, Sven
4
Lüers, Thomas
4
Meyer, Anton
4
Salini, Silvia
4
Spiller, Achim
4
Wünschmann, Stefan
4
Bartsch, Silke
3
Bauer, Hans H.
3
Frey, Regina Viola
3
Fürst, Andreas
3
Grigoroudis, Evangelos
3
Götz, Oliver
3
Günter, Bernd
3
Hinterhuber, Hans H.
3
Kaiser, Marc-Oliver
3
Klenk, Peter
3
Koschate, Nicole
3
Piller, Frank T.
3
Reinartz, Werner J.
3
Schmitz, Gertrud
3
Stahl, Heinz K.
3
Aggarwal, Anu Gupta
2
Aksoy, Lerzan
2
Backhaus, Klaus
2
Barua, Anitesh
2
Benkenstein, Martin
2
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
Modern analysis of customer surveys : with applications using R
19
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
14
From customer retention to a holistic stakeholder management system : living a vision
11
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
9
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
8
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
8
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
8
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
6
Handbook of partial least squares : concepts, methods and applications
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
5
Grundlagen des After Sales Marketing
4
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
4
Handbook of research on retailer-consumer relationship development
4
Predicting trends and building strategies for consumer engagement in retail environments
4
Qualitative Marktforschung : Konzepte - Methoden - Analysen
4
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
3
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Consumer behaviour in hospitality and tourism
3
Customer engagement marketing
3
E-manufacturing and E-service strategies in contemporary organizations
3
E-marketing in developed and developing countries : emerging practices
3
Enhancing customer engagement through location-based marketing
3
Handbook of research on customer engagement
3
Interdisciplinary management research XVI ; 1
3
Kundenorientierung im Touristikmanagement
3
LISS 2012 ; Vol. 1
3
Management, Prozessgestaltung, Kundenperspektive
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
3
Marketing in Forschung und Praxis : [Jubiläumsausgabe zum 40-jährigen Bestehen der Arbeitsgemeinschaft für Marketing]
3
Marketing in the new global order : challenges and opportunities
3
Marketing und Innovation in disruptiven Zeiten
3
Neue Herausforderungen an das Dienstleistungsmarketing
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Strategic information systems ; Vol. 3
3
Strategic system assurance and business analytics
3
The Cornell School of hotel administration handbook of applied hospitality strategy
3
Advances in banking technology and management : impacts of ICT and CRM
2
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ECONIS (ZBW)
802
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1
The impact of artificial intelligence on customer satisfaction levels in the mobile telephony industry of Zimbabwe
Katsamba, Ngonidzashe
;
Kandiero, Agripah
;
Chizwina, Sabelo
- In:
Digital influence on consumer habits : marketing …
,
(pp. 37-55)
.
2024
Persistent link: https://www.econbiz.de/10014553076
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2
The influencing factors of customer satisfaction in mobile brands in Myanmar
Ba Nyar Eain
;
Abhijit Ghosh
;
Midhun J. Chakkaravarthy
; …
- In:
Recent trends in business and entrepreneurial ventures
,
(pp. 199-211)
.
2024
Persistent link: https://www.econbiz.de/10015056614
Saved in:
3
An analysis of service quality measurement of the green payment service in India : a SERVQUAL model
Gupta, Munish
;
Sharma, Vikas
;
Jangir, Kshitiz
- In:
Green management : a new paradigm in the world of business
,
(pp. 205-219)
.
2024
Persistent link: https://www.econbiz.de/10015057723
Saved in:
4
Customer relationship management : review of technology impact and use cases
Yerpude, Samir
;
Rautela, Sonica
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 87-99)
.
2023
Persistent link: https://www.econbiz.de/10014428103
Saved in:
5
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
6
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
7
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
8
Enhancing engagement with personalized recommendations with AI-powered recommender systems
Hondoma, Thanks
- In:
AI-driven marketing research and data analytics
,
(pp. 162-181)
.
2024
Persistent link: https://www.econbiz.de/10014558904
Saved in:
9
A study on consumer preference and satisfaction towards various brands of hair shampoo in Ahmedabad city : consumer preference and satisfaction towards hair shampoo brands
Rawal, Nupur
;
Singh, Gurmeet Sikh
- In:
Data-driven decision making for long-term business success
,
(pp. 356-368)
.
2024
Persistent link: https://www.econbiz.de/10014483558
Saved in:
10
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
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