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~subject:"Customer satisfaction"
~subject:"Germany"
~subject:"Konsumentenverhalten"
~subject:"Markenimage"
~subject:"Online-Handel"
~type_genre:"Aufsatz im Buch"
~type_genre:"Thesis"
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Subject
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Customer satisfaction
Germany
Konsumentenverhalten
Markenimage
Online-Handel
Kundenzufriedenheit
993
Beziehungsmarketing
382
Relationship marketing
382
Deutschland
212
Service quality
190
Dienstleistungsqualität
189
Consumer behaviour
171
Verbraucherzufriedenheit
123
Theorie
118
Theory
118
Messung
96
Measurement
91
Arbeitszufriedenheit
54
Kundenbindung
54
Job satisfaction
53
Customer service
52
Kundenservice
52
Qualitätsmanagement
47
Estimation
46
Schätzung
46
Lieferantenmanagement
44
Supplier relationship management
44
Online retailing
41
Quality management
41
Beschwerdemanagement
38
Complaint management
38
USA
36
United States
36
Market research
35
Marktforschung
35
Emotion
34
Hotel industry
33
Kundenmanagement
33
Hotellerie
32
Social Web
31
Social web
31
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Online availability
All
Undetermined
171
Free
38
Type of publication
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Article
800
Book / Working Paper
248
Type of publication (narrower categories)
All
Aufsatz im Buch
Thesis
Article in journal
10,577
Aufsatz in Zeitschrift
10,577
research-article
1,146
Book section
800
Hochschulschrift
339
Graue Literatur
334
Non-commercial literature
334
Working Paper
230
Arbeitspapier
227
Case study
120
Fallstudie
120
Conference paper
107
Konferenzbeitrag
107
Collection of articles of several authors
95
Sammelwerk
95
conceptual-paper
75
case-report
74
Aufsatzsammlung
54
review-article
54
review
40
viewpoint
33
Article
30
Ratgeber
26
Guidebook
23
Konferenzschrift
22
Collection of articles written by one author
20
Sammlung
20
non-article
17
Bibliografie enthalten
14
Bibliography included
14
technical-paper
12
Conference proceedings
11
Lehrbuch
11
Textbook
11
Handbook
10
Handbuch
10
Reprint
10
Bibliografie
6
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Language
All
English
548
German
498
French
2
Lithuanian
2
Undetermined
1
Author
All
Homburg, Christian
12
Töpfer, Armin
9
Stock-Homburg, Ruth
8
Bruhn, Manfred
7
Matzler, Kurt
7
Stauss, Bernd
7
Klarmann, Martin
6
Pepels, Werner
6
Bauer, Hans H.
5
Gouthier, Matthias H. J.
5
Meyer, Anton
5
Benkenstein, Martin
4
Coenen, Christian
4
Frey, Regina Viola
4
Fürst, Andreas
4
Huber, Frank
4
Kenett, Ron
4
Koschate, Nicole
4
Krafft, Manfred
4
Kühlborn, Sven
4
Lüers, Thomas
4
Salini, Silvia
4
Spiller, Achim
4
Wünschmann, Stefan
4
Bartsch, Silke
3
Doorn, Jenny van
3
Falk, Tomas
3
Fichtel, Sina
3
Gelbrich, Katja
3
Grigoroudis, Evangelos
3
Götz, Oliver
3
Günter, Bernd
3
Hadwich, Karsten
3
Herrmann, Andreas
3
Hinterhuber, Hans H.
3
Kaiser, Marc-Oliver
3
Klenk, Peter
3
Piller, Frank T.
3
Reinartz, Werner J.
3
Roth, Stefan
3
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Institution
All
Springer Fachmedien Wiesbaden
5
ISM University of Management and Economics
2
Bergische Universität Wuppertal
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Leuphana Universität Lüneburg
1
RWTH Aachen
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Braunschweig
1
Universität Rostock
1
Verlag Dr. Kovač
1
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Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
Modern analysis of customer surveys : with applications using R
19
Gabler Edition Wissenschaft
18
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
14
From customer retention to a holistic stakeholder management system : living a vision
11
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
9
Research
9
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
8
Kundenorientierung und Kundenservice in der Touristik : Reisende an allen Touchpoints begeistern und Urlaub zum ganzheitlichen Erlebnis machen
8
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
8
Gabler Research
7
Europäische Hochschulschriften / 5
6
Neue betriebswirtschaftliche Forschung : Nbf
6
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
6
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
6
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
Handbook of partial least squares : concepts, methods and applications
5
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
5
Service Value als Werttreiber : Konzepte, Messung und Steuerung
5
Basler Schriften zum Marketing
4
Grundlagen des After Sales Marketing
4
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
4
Handbook of research on retailer-consumer relationship development
4
Predicting trends and building strategies for consumer engagement in retail environments
4
Qualitative Marktforschung : Konzepte - Methoden - Analysen
4
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
4
Springer Gabler Research
4
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
3
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Consumer behaviour in hospitality and tourism
3
Customer engagement marketing
3
E-manufacturing and E-service strategies in contemporary organizations
3
E-marketing in developed and developing countries : emerging practices
3
Enhancing customer engagement through location-based marketing
3
Gabler Edition Wissenschaft / Schriftenreihe des Instituts für Marktorientierte Unternehmensführung (IMU), Universität Mannheim
3
Handbook of research on customer engagement
3
Interdisciplinary management research XVI ; 1
3
Kundenorientierung im Touristikmanagement
3
LISS 2012 ; Vol. 1
3
Management, Prozessgestaltung, Kundenperspektive
3
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ECONIS (ZBW)
1,037
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1
The impact of artificial intelligence on customer satisfaction levels in the mobile telephony industry of Zimbabwe
Katsamba, Ngonidzashe
;
Kandiero, Agripah
;
Chizwina, Sabelo
- In:
Digital influence on consumer habits : marketing …
,
(pp. 37-55)
.
2024
Persistent link: https://www.econbiz.de/10014553076
Saved in:
2
The influencing factors of customer satisfaction in mobile brands in Myanmar
Ba Nyar Eain
;
Abhijit Ghosh
;
Midhun J. Chakkaravarthy
; …
- In:
Recent trends in business and entrepreneurial ventures
,
(pp. 199-211)
.
2024
Persistent link: https://www.econbiz.de/10015056614
Saved in:
3
An analysis of service quality measurement of the green payment service in India : a SERVQUAL model
Gupta, Munish
;
Sharma, Vikas
;
Jangir, Kshitiz
- In:
Green management : a new paradigm in the world of business
,
(pp. 205-219)
.
2024
Persistent link: https://www.econbiz.de/10015057723
Saved in:
4
Customer relationship management : review of technology impact and use cases
Yerpude, Samir
;
Rautela, Sonica
- In:
Digital transformation, strategic resilience, cyber …
,
(pp. 87-99)
.
2023
Persistent link: https://www.econbiz.de/10014428103
Saved in:
5
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
6
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
7
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
8
Enhancing engagement with personalized recommendations with AI-powered recommender systems
Hondoma, Thanks
- In:
AI-driven marketing research and data analytics
,
(pp. 162-181)
.
2024
Persistent link: https://www.econbiz.de/10014558904
Saved in:
9
A study on consumer preference and satisfaction towards various brands of hair shampoo in Ahmedabad city : consumer preference and satisfaction towards hair shampoo brands
Rawal, Nupur
;
Singh, Gurmeet Sikh
- In:
Data-driven decision making for long-term business success
,
(pp. 356-368)
.
2024
Persistent link: https://www.econbiz.de/10014483558
Saved in:
10
Understanding customers' insights using attribution theory
Sann, Raksmey
;
Lai, Pei-Chun
;
Liaw, Shu-Yi
;
Chen, Chi-Ting
- In:
Bringing the Soul Back to Marketing : Proceedings of …
,
(pp. 20-28)
.
2024
Persistent link: https://www.econbiz.de/10014501014
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