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~subject:"Customer satisfaction"
~subject:"Gesundheitsversorgung"
~subject:"United Kingdom"
~type_genre:"Book section"
~type_genre:"Collection of articles of several authors"
~type_genre:"Mehrbändiges Werk"
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Search: subject_exact:"Mystery shopping"
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Customer satisfaction
Gesundheitsversorgung
United Kingdom
Dienstleistungsqualität
1,295
Service quality
1,295
Deutschland
221
Germany
221
Beziehungsmarketing
208
Relationship marketing
208
Qualitätsmanagement
202
Quality management
195
Kundenzufriedenheit
165
Theorie
156
Theory
156
Consumer behaviour
106
Konsumentenverhalten
106
USA
82
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82
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70
Service industry
69
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64
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63
Customer service
60
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60
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56
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55
Evaluation
48
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48
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47
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47
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47
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44
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43
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41
Services marketing
41
Welt
41
World
41
Product quality
39
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39
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37
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35
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47
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38
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Collection of articles of several authors
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6,102
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6,102
Graue Literatur
332
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332
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285
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284
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196
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78
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58
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58
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39
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33
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33
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19
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1
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English
178
German
61
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Pepels, Werner
4
Gouthier, Matthias
3
Klusen, Norbert
3
Baskerville, Rachel
2
Benkenstein, Martin
2
Bharati, Pratyush
2
Chaudhury, Abhijit
2
Coenen, Christian
2
Dahlgaard-Park, Su Mi
2
Gouthier, Matthias H. J.
2
Knabner, Klaus
2
Maresso, Anna
2
Neubauer, Günter
2
Norton, Edward C.
2
Nuttawut Rojniruttikul
2
Paquet, Robert
2
Porter, Brenda Ann
2
Ray, Nilanjan
2
Schräder, W. F.
2
Wille, Eberhard
2
Ó hÓgartaigh, Ciarán
2
6, Perri
1
Aakash, Aakash
1
Adapa, Sujana
1
Aebi, Max
1
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1
Agrawal, Akash
1
Agrawal, Anand Mohan
1
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1
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1
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1
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1
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1
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1
Appel-Meulenbroek, Rianne
1
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1
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1
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2
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Australian and New Zealand Marketing Academy
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Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
European Health Care Conference <2, 2011, Hamburg>
1
National Institute of Economic and Social Research
1
Nomos Verlagsgesellschaft
1
W. Kohlhammer GmbH
1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
5
Qualitätsmanagement im Gesundheitswesen
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Accountability and responsibility in health care : issues in addressing an emerging global challenge
3
E-manufacturing and E-service strategies in contemporary organizations
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Allokation im marktwirtschaftlichen System
2
Beiträge zum Gesundheitsmanagement
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
E-marketing in developed and developing countries : emerging practices
2
Enhancing knowledge development in marketing ; Vol. 21
2
Global cases on hospitality industry
2
Grundlagen des After Sales Marketing
2
Handbook of research on customer engagement
2
Health care issues in the United States and Japan
2
Innovations in certain areas of organization management and marketing
2
International journal of auditing : IJA
2
Kundenorientierung im Touristikmanagement
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marketing in the new global order : challenges and opportunities
2
Modern analysis of customer surveys : with applications using R
2
Recent developments in Vietnamese business and finance
2
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
2
Research handbook on services management
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
The service industries journal
2
Wissenschaftlich fundierte Weiterentwicklung des Gesundheitssystems in Deutschland : der Beitrag von Wilhelm F. Schräder
2
Zukunft der Krankenhausversorgung : Qualität, Wettbewerb und neue Steuerungsansätze im DRG-System
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Advances in Management Research : Emerging Challenges and Trends
1
Advances in applied business research : the L.A.B.S. initiative
1
Advances in banking technology and management : impacts of ICT and CRM
1
Advances in hospitality, tourism, and the services industry (AHTSI) book series
1
Anforderungsgerechte Produkt- und Dienstleistungsentwicklung im Rahmen des Wuppertaler Generic-Management-Konzeptes
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Arzneimittel-Supply-Chain : Marktsituation, aktuelle Herausforderungen und innovative Konzepte
1
Branding and sustainable competitive advantage : building virtual presence
1
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ECONIS (ZBW)
238
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1
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
2
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
3
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
4
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
5
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
Saved in:
6
Developing a channeling framework for healthcare service provider networks for a medical scheme in South Africa
Ward, Elbie
;
Middelberg, Sanlie
;
Buys, Pieter
- In:
Business research : an illustrative guide to practical …
,
(pp. 313-333)
.
2023
Persistent link: https://www.econbiz.de/10014317779
Saved in:
7
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
Saved in:
8
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
9
Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
Saved in:
10
Implications of COVID-19 on operations in healthcare services
Bordoloi, Sanjeev K.
- In:
Research handbook on services management
,
(pp. 212-230)
.
2022
Persistent link: https://www.econbiz.de/10014452632
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