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~subject:"Customer satisfaction"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
~type_genre:"Conference paper"
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Search: "Dienstleistungsqualität"
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Customer satisfaction
Hochschule
Krankenhaus
Relationship marketing
Dienstleistungsqualität
159
Service quality
159
Kundenzufriedenheit
53
Quality management
36
Qualitätsmanagement
36
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
25
Hospital
16
Product quality
14
Produktqualität
14
Dienstleistungssektor
12
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12
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12
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12
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12
Gesundheitsversorgung
11
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11
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10
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10
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10
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10
service quality
9
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8
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8
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8
Patients
8
E-commerce
7
Electronic Commerce
7
Measurement
7
Messung
7
Online retailing
7
Online-Handel
7
Quality
7
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6
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45
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8
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Article
72
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5
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Conference paper
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7,223
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7,223
Graue Literatur
414
Non-commercial literature
414
Working Paper
344
Aufsatz im Buch
333
Book section
333
Arbeitspapier
325
Hochschulschrift
173
Thesis
134
Konferenzbeitrag
77
Collection of articles of several authors
67
Sammelwerk
67
Case study
49
Fallstudie
49
Aufsatzsammlung
36
Konferenzschrift
33
Bibliografie enthalten
24
Bibliography included
24
Conference proceedings
19
Amtsdruckschrift
14
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14
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13
Sammlung
13
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8
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7
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7
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6
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6
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4
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3
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2
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2
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74
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He, Zhen
2
Nuttawut Rojniruttikul
2
Raharjo, Hendry
2
Thawesaengskulthai, Natcha
2
Ugolini, Marta Maria
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Agyapong, Gloria Kakrabah-Quarshie
1
AlShareef, Mohammed Abdullah
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Alves, Rui
1
Amorim, Marlene
1
Ariyanti, M.
1
Awasthi, Anjali
1
Baccarani, Claudio
1
Baković, Tomislav
1
Barrera, José Alberto Candelaria
1
Bera, Sasadhar
1
Boaz, Annette
1
Bode, Oana Ruxandra
1
Bouranta, Nancy
1
Bui Nhat Vuong
1
Camgöz-Akdağ, Hatice
1
Cara, Corina
1
Carter, Michael W.
1
Carvalho, Helena
1
Casadesús, Martí
1
Cassia, Fabio
1
Chakraborty, Shibashish
1
Chen, Yi-Ning Katherine
1
Chifu, Ioan Cristian
1
Cobelli, Nicola
1
Dahari, Zainurin
1
Dahlgaard, Jens Jörn
1
Dang Khoa Tran
1
Deng, Xiangming
1
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
The TQM journal : the international review of organizational improvement
7
International journal of quality and service sciences
6
Business process management journal
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
4
Journal of health organization and management
3
Journal of service theory and practice
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
2
International journal of economics and financial issues : IJEFI
2
Journal of financial services marketing : JFSM
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Research in transportation economics
2
South Asian journal of management : SAJM
2
Analele ştiinţifice ale Univerşităţii Alexandru Ioan Cuza din Iaşi / Ştiinţe economice
1
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
1
Health care management science
1
Information technology and management
1
Journal of economic development
1
Neuerungen im Krankenhaus- und Arzneimittelbereich zwischen Bedarf und Finanzierung : 21. Bad Orber Gespräche über kontroverse Themen im Gesundheitswesen
1
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
1
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
1
The international review of retail, distribution and consumer research
1
Zukunft verantwortungsvoll gestalten : Forschungsforum der österreichischen Fachhochschulen 2021
1
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ECONIS (ZBW)
77
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1
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
2
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
3
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
4
Product-service system development for 3D customized production in hospitals
Santos, Milene
;
Soares, B. A. R.
;
Carvalho, Helena
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 29-43)
.
2024
Persistent link: https://www.econbiz.de/10014549170
Saved in:
5
A comparative study of service quality in portuguese and angolan higher education institutions
Rolo, Ana
;
Saraiva, Margarida
;
Leandro, Gracieth
; …
- In:
Driving Quality Management and Sustainability in VUCA …
,
(pp. 199-208)
.
2024
Persistent link: https://www.econbiz.de/10014549505
Saved in:
6
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
7
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
8
First-time versus repeat tourists : resistance to negative information
Su, LuJun
;
Hsu, Maxwell K.
;
Huels, Brian
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 258-282
Persistent link: https://www.econbiz.de/10013190889
Saved in:
9
The synergistic effects of LMX and procedural justice climate on employee motivation and customer loyalty in a retail service context
Jung, Jin Ho
;
Yoo, Jaewon
;
Jung, Yeonsung
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 232-257
Persistent link: https://www.econbiz.de/10013190891
Saved in:
10
Introducing a sensemaking perspective to the service experience
Kemppainen, Tiina
;
Uusitalo, Outi
- In:
Journal of service theory and practice
32
(
2022
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10013190894
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