//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
~subject:"Innovation"
~type_genre:"Fallstudie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"After-sales service"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Innovation
Customer service
71
Kundenservice
71
Deutschland
27
Germany
27
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungsqualität
9
Service quality
9
Theorie
8
Theory
8
Bundling strategy
6
Kundenzufriedenheit
6
Leistungsbündel
6
Telecommunications industry
6
Telekommunikationssektor
6
Consumer behaviour
5
Konsumentenverhalten
5
Qualitätsmanagement
5
USA
5
United States
5
Großbritannien
4
Kundenmanagement
4
Quality management
4
Schweiz
4
Switzerland
4
United Kingdom
4
Arbeitszufriedenheit
3
Austria
3
B-to-B-Marketing
3
Business services
3
Business-to-business marketing
3
Courier services
3
Deutsche Telekom AG
3
Dienstleistungssektor
3
Employee suggestion system
3
Innovation management
3
Innovationsmanagement
3
Inter-firm cooperation
3
more ...
less ...
Type of publication
All
Article
9
Book / Working Paper
2
Type of publication (narrower categories)
All
Fallstudie
Article in journal
826
Aufsatz in Zeitschrift
826
Aufsatz im Buch
45
Book section
45
Hochschulschrift
21
Collection of articles of several authors
14
Graue Literatur
14
Non-commercial literature
14
Sammelwerk
14
Case study
11
Thesis
10
Arbeitspapier
7
Working Paper
7
Aufsatzsammlung
6
Ratgeber
5
Guidebook
4
Konferenzschrift
4
Collection of articles written by one author
3
Sammlung
3
Conference paper
2
Conference proceedings
2
Konferenzbeitrag
2
Lehrbuch
2
Textbook
2
Forschungsbericht
1
Handbook
1
Handbuch
1
Mikroform
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
8
German
3
Author
All
Aziz, Nisar Ahmed
1
Bansemir, B.
1
Berliat, Roger
1
Chuancharoen, Supakij
1
Debruyne, Marion
1
Egg, Gerrit
1
Hvass, Kristian A.
1
Kaartemo, Valtteri
1
Kanchana, Rapee
1
Lin, Binshan
1
Möslein, K. M.
1
Neyer, Anne-Katrin
1
Nitipavachon, Suvit
1
Peltola, Kaisa-Kerttu
1
Phusavat, Kongkiti
1
Sardana, G. D.
1
Siti-Nabiha, A. K.
1
Smyczek, Sławomir
1
Sparrow, John
1
Speicher, Nadine
1
Styger, Michael Stefan
1
Tackx, Koen
1
Thum, W. Y.
1
Torfadóttir, Embla
1
Velamuri, V.
1
more ...
less ...
Published in...
All
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
International journal of business excellence
1
International journal of business innovation and research
1
International journal of commerce and management
1
International journal of innovation management
1
International journal of management & enterprise development : IJMED
1
Journal of air transport management
1
Proceedings of the 16th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe : December 4 - 6, 2008, Vienna, Austria
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer innovation : delivering a customer-led strategy for sustainable growth
Debruyne, Marion
;
Tackx, Koen
-
2019
-
Second edition
Persistent link: https://www.econbiz.de/10012001491
Saved in:
2
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
3
Innovative Services und Customer Experience rund um den Kühlschmierstoff
Berliat, Roger
- In:
Service Design : innovative Services und exzellente …
,
(pp. 187-201)
.
2017
Persistent link: https://www.econbiz.de/10011735409
Saved in:
4
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
5
Product service systems as a driver for business model innovation: lessons learned from the manufacturing industry
Velamuri, V.
;
Bansemir, B.
;
Neyer, Anne-Katrin
; …
- In:
International journal of innovation management
17
(
2013
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10009740118
Saved in:
6
A case study of service desk's performance measurement system
Siti-Nabiha, A. K.
;
Thum, W. Y.
;
Sardana, G. D.
- In:
International journal of commerce and management
22
(
2012
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10009582109
Saved in:
7
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
8
New service development in an international context : a case study of a Finnish technopark company in Russia
Kaartemo, Valtteri
;
Peltola, Kaisa-Kerttu
- In:
International journal of business excellence
2
(
2009
)
3/4
,
pp. 388-401
Persistent link: https://www.econbiz.de/10003879611
Saved in:
9
Exploring the potential of mass-customization as an innovation in the express parcel delivery industry
Aziz, Nisar Ahmed
;
Sparrow, John
- In:
International journal of business innovation and research
3
(
2009
)
6
,
pp. 634-650
Persistent link: https://www.econbiz.de/10003892036
Saved in:
10
Consumer post-purchase dissonance on financial services market : case study of Poland
Smyczek, Sławomir
- In:
Proceedings of the 16th Annual Conference on Marketing …
,
(pp. 357-373)
.
2008
Persistent link: https://www.econbiz.de/10003800219
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->