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~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Konsumentenverhalten
Kundenzufriedenheit
Switching behaviour
544
Wechselverhalten
544
Consumer behaviour
233
Theorie
158
Theory
158
Beziehungsmarketing
139
Relationship marketing
139
Switching costs
111
Dienstleistungsqualität
80
Service quality
80
switching costs
70
Competition
64
Wettbewerb
62
USA
41
United States
41
Bank
36
Preisdifferenzierung
35
Price discrimination
35
Preismanagement
33
Pricing strategy
33
Network economics
32
Netzwerkökonomik
32
Lieferantenmanagement
30
Mobile communications
30
Mobilkommunikation
30
Supplier relationship management
30
Switching cost
29
Duopol
26
Duopoly
26
Game theory
22
Spieltheorie
22
Market entry
21
Markteintritt
21
Einzelhandel
20
Mobile phone
20
Mobiltelefon
20
Retail trade
20
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Undetermined
132
Free
11
Type of publication
All
Article
258
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
258
Graue Literatur
68
Non-commercial literature
68
Working Paper
60
Arbeitspapier
58
Hochschulschrift
12
Thesis
9
Aufsatz im Buch
7
Book section
7
Conference paper
5
Konferenzbeitrag
5
Conference proceedings
4
Konferenzschrift
4
Collection of articles of several authors
2
Collection of articles written by one author
2
Sammelwerk
2
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2
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1
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1
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English
256
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2
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Blut, Markus
5
Evanschitzky, Heiner
4
Bang, Nguyen
3
El-Manstrly, Dahlia
3
Kim, Kyungyeol
3
Marimuthu, Malliga
3
Pick, Doreén
3
Stan, Valentina
3
Tanford, Sarah
3
Waddams Price, Catherine M.
3
Abolfathi, Niloofar
2
Beatty, Sharon E.
2
Bilgihan, Anil
2
Bohlin, Erik
2
Byon, Kevin K.
2
Castro, Ignacio
2
Chan, Tat
2
Chebat, Jean-Charles
2
Chih, Wen-hai
2
Choi, Youngtae
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Cosguner, Koray
2
Eisend, Martin
2
Giulietti, Monica
2
Grzybowski, Lukasz
2
Ha, Hong Youl
2
Heiss, Florian
2
Hsu, Li-chun
2
Huang, Yufeng
2
Isibor, Osaiga Felix
2
Jeong, Yuncheol
2
Kim, Yen-soon
2
Maruyama, Masayoshi
2
Mutum, Dilip S.
2
Nagengast, Liane
2
Nusair, Khaldoon
2
Odia, Edith Onowe
2
Raab, Carola
2
Samudro, Andreas
2
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All
Information economics and policy : IEP
8
Journal of business research : JBR
8
The service industries journal
7
International journal of industrial organization
6
Journal of retailing and consumer services
6
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Telecommunications policy : the international journal of digital economy, data sciences and new media
5
The journal of services marketing
5
Journal of marketing research : JMR
4
Inventi impact: retailing & consumer services
3
Journal of consumer behaviour : an international research review
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of industry, competition and trade
3
Journal of organizational computing and electronic commerce
3
Journal of retailing
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
Marketing letters : a journal of research in marketing
3
Marketing science
3
Quantitative marketing and economics : QME
3
The energy journal
3
The journal of business & industrial marketing
3
Asia Pacific journal of marketing and logistics
2
Economics letters
2
European Sport management quarterly : ESMQ
2
European journal of marketing : EJM
2
Global business review
2
Information systems research : ISR
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
International journal of production economics
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of competition law & economics
2
Journal of economics
2
Journal of economics & management strategy : JEMS
2
Journal of electronic commerce research : JECR
2
Journal of global marketing
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of marketing management : MM
2
Journal of public economics
2
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ECONIS (ZBW)
258
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1
Switching cost and store choice
Richards, Timothy J.
;
Liaukonytė, Jura
- In:
American journal of agricultural economics
105
(
2023
)
1
,
pp. 195-218
Persistent link: https://www.econbiz.de/10013478813
Saved in:
2
Securing delight and loyalty in a market with low
switching
costs
Mntande, Kebone Agnes
;
Stiehler‐Mulder, Beate
; …
- In:
European business review
35
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10013545900
Saved in:
3
The combined effect of regulators' and retailers' actions to stimulate consumer participation in retail energy markets
Huisman, Hester M.
;
Haan, Evert de
;
Mulder, Machiel
; …
- In:
Energy policy : the international journal of the …
184
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014454887
Saved in:
4
A conceptual framework for customer value management
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
- In:
Revista de marketing y publicidad : revista semestral
(
2022
)
5
,
pp. 43-65
Persistent link: https://www.econbiz.de/10014388781
Saved in:
5
Strengthening the satisfaction loyalty link : the role of relational
switching
costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
6
The role of university
switching
costs
, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
Saved in:
7
Inattention matters : an analysis of consumers' inaction in choosing a water tariff
Heiss, Florian
;
Ornaghi, Carmine
;
Tonin, Mirco
- In:
Journal of the European Economic Association : JEEA
21
(
2023
)
4
,
pp. 1686-1719
Persistent link: https://www.econbiz.de/10014331447
Saved in:
8
The influence of push-pull-mooring effects on e-wallet customer switching in Generation Z in DKI Jakarta
Yunita, Eka
;
Munandar, Jono Mintarto
- In:
The South East Asian journal of management
17
(
2023
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10014261276
Saved in:
9
Impact of consumer awareness on switching behavior in banking
Szopiński, Tomasz
- In:
Contemporary economics
15
(
2021
)
4
,
pp. 467-478
perceptual maps shows that the switching group is differentiated by various
switching
costs
. …
Persistent link: https://www.econbiz.de/10012802281
Saved in:
10
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
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