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~subject:"Customer satisfaction"
~subject:"United Kingdom"
~subject:"World"
~type_genre:"Book section"
~type_genre:"Collection of articles of several authors"
~type_genre:"Mehrbändiges Werk"
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Search: subject_exact:"Mystery shopping"
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Customer satisfaction
United Kingdom
World
Dienstleistungsqualität
1,295
Service quality
1,295
Deutschland
221
Germany
221
Beziehungsmarketing
208
Relationship marketing
208
Qualitätsmanagement
202
Quality management
195
Kundenzufriedenheit
165
Theorie
156
Theory
156
Consumer behaviour
106
Konsumentenverhalten
106
USA
82
United States
82
Dienstleistungssektor
70
Service industry
69
Krankenhaus
64
Hospital
63
Customer service
60
Kundenservice
60
Gesundheitswesen
56
Gesundheitsversorgung
55
Health care
55
Evaluation
48
Health care system
48
Bewertung
47
Measurement
47
Messung
47
Hochschule
44
Higher education institution
43
Dienstleistungsmarketing
41
Services marketing
41
Welt
41
Product quality
39
Produktqualität
39
Dienstleistung
37
Lieferantenmanagement
35
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Undetermined
39
Free
4
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Article
180
Book / Working Paper
43
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Book section
Collection of articles of several authors
Mehrbändiges Werk
Article in journal
5,480
Aufsatz in Zeitschrift
5,480
Graue Literatur
210
Non-commercial literature
210
Aufsatz im Buch
176
Working Paper
170
Arbeitspapier
169
Hochschulschrift
72
Conference paper
53
Konferenzbeitrag
53
Thesis
49
Sammelwerk
44
Case study
35
Fallstudie
35
Konferenzschrift
26
Aufsatzsammlung
18
Conference proceedings
16
Amtsdruckschrift
9
Government document
9
Collection of articles written by one author
7
Sammlung
7
Systematic review
5
Übersichtsarbeit
5
Bibliografie enthalten
4
Bibliography included
4
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3
Guidebook
3
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3
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3
Reprint
3
Forschungsbericht
2
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2
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1
Bibliography
1
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1
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English
169
German
57
French
1
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Pepels, Werner
4
Gouthier, Matthias
3
Baskerville, Rachel
2
Benkenstein, Martin
2
Bharati, Pratyush
2
Chaudhury, Abhijit
2
Coenen, Christian
2
Dahlgaard-Park, Su Mi
2
Edvardsson, Bo
2
Gouthier, Matthias H. J.
2
Moormann, Jürgen
2
Nuttawut Rojniruttikul
2
Porter, Brenda Ann
2
Ray, Nilanjan
2
Schreier, Gerhard
2
Stauss, Bernd
2
Ó hÓgartaigh, Ciarán
2
6, Perri
1
Aakash, Aakash
1
Abbas, Andrea
1
Achenbach, Wieland
1
Adapa, Sujana
1
Aggarwal, Anu Gupta
1
Agrawal, Akash
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
1
Ahmad, Muhammad Ovais
1
Aji, Bagus Wicaksono
1
Akca, Naciye
1
Akgül, Yakup
1
Altinay, Levent
1
Amin, Muslim
1
Appel-Meulenbroek, Rianne
1
Ariffin, Ahmad Azmi M.
1
Ariyanti, M.
1
Arora, Renu
1
Ates, Zelal
1
Athanassopoulos, Antreas D.
1
Au, Kevin Y.
1
Ayertey, Samuel
1
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
2
Hochschulrektorenkonferenz
2
Australian and New Zealand Marketing Academy
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
European Health Care Conference <2, 2011, Hamburg>
1
Europäische Kommission
1
Europäische Kommission / Statistisches Amt
1
National Institute of Economic and Social Research
1
Nomos Verlagsgesellschaft
1
OECD / International Transport Forum
1
QUIS <13, 2013, Karlstad>
1
Schweden / Statistiska Centralbyrån
1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
6
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
E-manufacturing and E-service strategies in contemporary organizations
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Accountability and responsibility in health care : issues in addressing an emerging global challenge
2
Beiträge zur Hochschulpolitik
2
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
2
E-marketing in developed and developing countries : emerging practices
2
Enhancing knowledge development in marketing ; Vol. 21
2
Global cases on hospitality industry
2
Global inequalities and higher education : whose interests are we serving?
2
Grundlagen des After Sales Marketing
2
Handbook of research on customer engagement
2
Innovations in certain areas of organization management and marketing
2
International journal of auditing : IJA
2
Kundenorientierung im Touristikmanagement
2
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
2
Marketing in the new global order : challenges and opportunities
2
Modern analysis of customer surveys : with applications using R
2
Recent developments in Vietnamese business and finance
2
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
2
Strategic system assurance and business analytics
2
Strategies and tools for managing connected consumers
2
The service industries journal
2
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
Achieving Business Competitiveness in a Digital Environment : Opportunities in E-commerce and Online Marketing
1
Achieving competitive advantage through quality management
1
Advances in Management Research : Emerging Challenges and Trends
1
Advances in applied business research : the L.A.B.S. initiative
1
Advances in banking technology and management : impacts of ICT and CRM
1
Advances in business information systems and analytics (ABISA) book series
1
Advances in hospitality, tourism, and the services industry (AHTSI) book series
1
Anforderungsgerechte Produkt- und Dienstleistungsentwicklung im Rahmen des Wuppertaler Generic-Management-Konzeptes
1
Artificial intelligence and digital diversity inclusiveness in corporate restructuring
1
Arzneimittel-Supply-Chain : Marktsituation, aktuelle Herausforderungen und innovative Konzepte
1
Beiträge zum Gesundheitsmanagement
1
Branding and sustainable competitive advantage : building virtual presence
1
Bridging tourism theory and practice
1
Business and management issues in the global and digital era : Indonesian perspectives
1
Business infrastructure for sustainability in developing economies
1
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Source
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ECONIS (ZBW)
223
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1
The customer experience with fashion sale robots : a psycho-interpretative framework
Montera, Raffaella
;
Ciasullo, Maria Vincenza
;
Cucari, Nicola
- In:
Digital Transformation for Fashion and Luxury Brands : …
,
(pp. 207-223)
.
2024
Persistent link: https://www.econbiz.de/10014529106
Saved in:
2
Factors influencing customer retention in the parcel delivery industry
Zonghong Wu
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 789-805)
.
2024
Persistent link: https://www.econbiz.de/10014575003
Saved in:
3
Factors influencing online platform engagement in fresh fruit e-commerce in China
Tang, Lin
;
Nuttawut Rojniruttikul
- In:
Corporate Practices: Policies, Methodologies, and …
,
(pp. 247-261)
.
2024
Persistent link: https://www.econbiz.de/10014564136
Saved in:
4
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
5
Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs
Khan, Swapna Datta
- In:
Advances in Management Research : Emerging Challenges …
,
(pp. 18-28)
.
2022
Persistent link: https://www.econbiz.de/10014434788
Saved in:
6
The relationship between service quality and customer satisfaction in the airline industry : a meta-analysis study
Bakır, Mahmut
- In:
Measuring consumer behavior in hospitality for enhanced …
,
(pp. 230-250)
.
2023
Persistent link: https://www.econbiz.de/10014295142
Saved in:
7
Exploring relevant factors influencing guests' satisfaction : case study - 4* and 5* hotels in Mamaia Resort
Negrușa, Adina Letiția
;
Chifu, Ioan Cristian
;
Bode, …
- In:
Remodelling Businesses for Sustainable Development : …
,
(pp. 85-101)
.
2023
Persistent link: https://www.econbiz.de/10013536144
Saved in:
8
Begeisterungseigenschaften in der Unternehmensberatung und deren Wirkung auf die Kundenloyalität
Raff, Tilmann
;
Billen, Peter
;
Seitz, Nadine
- In:
Marketing und Innovation in disruptiven Zeiten
,
(pp. 147-167)
.
2023
Persistent link: https://www.econbiz.de/10013555051
Saved in:
9
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
10
The impact of Artificial Intelligence-driven recommendation on customer experience in e-retailing
Patnaik, Priyadarsini
- In:
Artificial intelligence and digital diversity …
,
(pp. 253-275)
.
2022
Persistent link: https://www.econbiz.de/10014391761
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