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~subject:"Customer satisfaction"
~type_genre:"Collection of articles written by one author"
~type_genre:"Fallstudie"
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Customer satisfaction
Customer service
87
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29
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18
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Dienstleistungsqualität
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799
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Berliat, Roger
1
Buhl, Hans Ulrich
1
Chuancharoen, Supakij
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Egg, Gerrit
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Hvass, Kristian A.
1
Kanchana, Rapee
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Lin, Binshan
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Luo, Jifeng
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Speicher, Nadine
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
International journal of commerce and management
1
International journal of management & enterprise development : IJMED
1
Journal of air transport management
1
Proceedings of the 16th Annual Conference on Marketing and Business Strategies for Central & Eastern Europe : December 4 - 6, 2008, Vienna, Austria
1
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ECONIS (ZBW)
9
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1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
3
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
4
Innovative Services und Customer Experience rund um den Kühlschmierstoff
Berliat, Roger
- In:
Service Design : innovative Services und exzellente …
,
(pp. 187-201)
.
2017
Persistent link: https://www.econbiz.de/10011735409
Saved in:
5
Spatially dispersed employee recovery : an airline case study
Hvass, Kristian A.
;
Torfadóttir, Embla
- In:
Journal of air transport management
34
(
2014
),
pp. 65-69
Persistent link: https://www.econbiz.de/10010244601
Saved in:
6
A case study of service desk's performance measurement system
Siti-Nabiha, A. K.
;
Thum, W. Y.
;
Sardana, G. D.
- In:
International journal of commerce and management
22
(
2012
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10009582109
Saved in:
7
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
8
Consumer post-purchase dissonance on financial services market : case study of Poland
Smyczek, Sławomir
- In:
Proceedings of the 16th Annual Conference on Marketing …
,
(pp. 357-373)
.
2008
Persistent link: https://www.econbiz.de/10003800219
Saved in:
9
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
Saved in:
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