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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
8
Dienstleistungsqualität
8
Konsumentenverhalten
8
Service quality
8
China
5
Hong Kong
5
Hongkong
5
Kundenzufriedenheit
5
Einzelhandel
4
Retail trade
4
Auslandsinvestition
2
Beziehungsmarketing
2
Foreign investment
2
Holiday behaviour
2
Market
2
Market share
2
Markt
2
Marktanteil
2
Relationship marketing
2
Technical fats
2
Technisches Fett
2
Urlaubsverhalten
2
1996-2004
1
Age group
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Altersgruppe
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Arbeitsleistung
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Arbeitsverhalten
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Brand
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Co-creation
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Collectivism
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Confidence
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Consumers
1
Cross-cultural
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Culture
1
Customer integration
1
Customer service
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Developed
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Dienstleistungssektor
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Economies
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Luk, Sherriff T. K.
5
Chen, Ivy S. N.
3
Sharma, Piyush
3
Li, Esther Ling-Yee
1
Liu, Ben Shaw-ching
1
Lloyd, Alison E.
1
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The journal of services marketing
2
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
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ECONIS (ZBW)
5
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1
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
2
Customer participation behavior in high- versus low-contact services : the multiple roles of customer trust
Li, Esther Ling-Yee
;
Liu, Ben Shaw-ching
;
Luk, Sherriff …
- In:
Journal of global marketing
30
(
2017
)
5
,
pp. 322-341
Persistent link: https://www.econbiz.de/10011779490
Saved in:
3
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
4
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
5
Interaction behaviors leading to comfort in the service encounter
Lloyd, Alison E.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
25
(
2011
)
3
,
pp. 176-189
Persistent link: https://www.econbiz.de/10009230975
Saved in:
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