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~subject:"Customer service"
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Customer service
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Work behaviour
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Emotion
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China
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Job performance
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Leadership style
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Leistungsmotivation
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Verhalten in Organisationen
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Shi, Junqi
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Wang, Mo
4
Zhan, Yujie
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Bacharach, Samuel B.
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Bamberger, Peter A.
1
Johnson, Russell E.
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Lanaj, Klodiana
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Liao, Hui
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Liu, Songqi
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Liu, Yihao
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Song, Yifan
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Academy of Management journal : AMJ
3
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
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ECONIS (ZBW)
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A social mindfulness approach to understanding experienced customer mistreatment : a within-person field experiment
Song, Yifan
;
Liu, Yihao
;
Wang, Mo
;
Lanaj, Klodiana
; …
- In:
Academy of Management journal : AMJ
61
(
2018
)
3
,
pp. 994-1020
Persistent link: https://www.econbiz.de/10011885670
Saved in:
2
The dark side of socialization : a longitudinal investigation of newcomer alcohol use
Liu, Songqi
;
Wang, Mo
;
Bamberger, Peter A.
;
Shi, Junqi
; …
- In:
Academy of Management journal : AMJ
58
(
2015
)
2
,
pp. 334-355
Persistent link: https://www.econbiz.de/10011287608
Saved in:
3
Lagged influences of customer mistreatment on employee mood : moderating roles of maladaptive emotion regulation strategies
Zhan, Yujie
;
Wang, Mo
;
Shi, Junqi
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 203-224)
.
2013
Persistent link: https://www.econbiz.de/10010222118
Saved in:
4
Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo
;
Liao, Hui
;
Zhan, Yujie
;
Shi, Junqi
- In:
Academy of Management journal : AMJ
54
(
2011
)
2
,
pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
Saved in:
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