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~subject:"Customer service"
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Search: subject_exact:"Wechselverhalten"
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Customer service
Wechselverhalten
1,043
Switching behaviour
1,035
Theorie
396
Theory
392
Konsumentenverhalten
370
Consumer behaviour
367
Beziehungsmarketing
182
Relationship marketing
181
Competition
136
Wettbewerb
136
Switching costs
112
Customer satisfaction
99
Kundenzufriedenheit
99
switching costs
91
Dienstleistungsqualität
85
Service quality
85
USA
70
United States
70
Bank
67
Estimation
67
Schätzung
67
Network economics
63
Netzwerkökonomik
63
Preisdifferenzierung
63
Price discrimination
63
Preismanagement
62
Pricing strategy
62
Deutschland
54
Duopol
52
Germany
52
Duopoly
51
Lieferantenmanagement
47
Supplier relationship management
47
Mobile communications
46
Mobilkommunikation
46
Market entry
42
Markteintritt
42
Großbritannien
34
Private Krankenversicherung
34
United Kingdom
34
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9
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9
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English
9
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Alerić, Dražen
1
Benazić, Dragan
1
Caemmerer, Barbara
1
Cattan-Jallet, Roxane
1
Chacko, Dony Peter
1
Chih, Wen-hai
1
Chou, Pin-fenn
1
Cobelli, Nicola
1
Confente, Ilenia
1
Dagger, Tracey S.
1
David, Meredith E.
1
Gligor, David M.
1
Hsu, Li-chun
1
Jose, Ajay
1
Kamble, Aakash Ashok
1
Li, Chia-Ying
1
Lu, Chin-shan
1
Mathew, Sonia
1
Nefat, Ariana
1
Rejikumar G.
1
Russo, Ivan
1
Stan, Valentina
1
Thomas, Ajith K.
1
Walvekar, Shubhangi
1
Wang, Kai-yu
1
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Economic research
1
European journal of marketing : EJM
1
International journal of business information systems : IJBIS
1
International journal of quality and service sciences
1
Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
1
The journal of applied business research
1
The journal of business & industrial marketing
1
Transport reviews : TR
1
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ECONIS (ZBW)
9
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1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
3
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
4
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
5
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
6
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
7
Uncovering the real effect of switching costs on the satisfaction-loyalty association : the critical role of involvement and relationship benefits
Dagger, Tracey S.
;
David, Meredith E.
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10009535672
Saved in:
8
Antecedents and outcomes of service recovery satisfaction in telecommunications in Croatia along with the role of image and perceived switching costs
Nefat, Ariana
;
Benazić, Dragan
;
Alerić, Dražen
- In:
Economic research
25
(
2012
)
4
,
pp. 1051-1066
Persistent link: https://www.econbiz.de/10009706496
Saved in:
9
Assessing service quality, switching costs and customer loyalty in home-delivery services in Taiwan
Chou, Pin-fenn
;
Lu, Chin-shan
- In:
Transport reviews : TR
29
(
2009
)
6
,
pp. 741-758
Persistent link: https://www.econbiz.de/10003914416
Saved in:
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