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~subject:"Dienstleistungsberufe"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsberufe
Intelligence
1,209
Intelligenz
1,157
Emotion
566
Cognition
266
Kognition
266
Emotional intelligence
216
emotional intelligence
214
Führungsstil
191
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Personality psychology
143
Persönlichkeitspsychologie
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Cross-cultural management
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Aufsatz in Zeitschrift
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King, Brian
2
Prentice, Catherine
2
Abraham, Joseph D.
1
Bonn, Mark Andrew
1
Cho, Meehee
1
Han, Su-Jin
1
Lee, Kyung Hee
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Lin, Cheng-yu
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Lin, Jiun-sheng Chris
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of selection and assessment
1
Journal of service management
1
Services marketing quarterly
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ECONIS (ZBW)
5
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1
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
3
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
4
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
5
Characteristics of successful direct support professionals : an examination of personality and cognitive ability requirements
Robson, Sean M.
;
Abraham, Joseph D.
;
Weiner, John
- In:
International journal of selection and assessment
18
(
2010
)
2
,
pp. 215-219
Persistent link: https://www.econbiz.de/10003985802
Saved in:
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