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~subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
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Dalci, Ilhan
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Kosan, Levent
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Tanis, Veyis
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International journal of contemporary hospitality management
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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Theory of constraints thinking-process tools facilitate goal achievement for hotel management : a case study of improving customer satisfaction
Dalci, Ilhan
;
Kosan, Levent
- In:
Journal of hospitality marketing & management
21
(
2012
)
5/6
,
pp. 541-568
Persistent link: https://www.econbiz.de/10009621104
Saved in:
2
Customer profitability analysis with time-driven activity-based costing : a case study in a hotel
Dalci, Ilhan
;
Tanis, Veyis
;
Kosan, Levent
- In:
International journal of contemporary hospitality management
22
(
2010
)
5
,
pp. 609-637
Persistent link: https://www.econbiz.de/10008651302
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