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~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Graue Literatur"
~type_genre:"Non-commercial literature"
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Search: "Dienstleistungsqualität"
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Subject
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Dienstleistungsqualität
Service quality
15,321
Customer satisfaction
5,266
Kundenzufriedenheit
5,266
Consumer behaviour
3,699
Konsumentenverhalten
3,699
Beziehungsmarketing
3,164
Relationship marketing
3,164
Qualitätsmanagement
1,841
Quality management
1,839
Financial audit
1,679
Wirtschaftsprüfung
1,679
Hospital
1,388
Krankenhaus
1,388
United States
1,148
USA
1,147
Health care
1,144
Gesundheitsversorgung
1,138
Customer service
931
Kundenservice
931
Gesundheitswesen
899
Health care system
898
Product quality
866
Produktqualität
866
Dienstleistungssektor
844
Service industry
844
service quality
779
Beschwerdemanagement
714
Complaint management
714
Hotel industry
681
Hotellerie
681
Online retailing
591
Online-Handel
591
E-commerce
583
Electronic Commerce
582
Theory
566
Theorie
565
Emotion
505
Hochschule
504
Higher education institution
502
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Undetermined
6,747
Free
2,291
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Article
13,642
Book / Working Paper
1,680
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All
Aufsatz in Zeitschrift
Graue Literatur
Non-commercial literature
Article in journal
13,714
Working Paper
1,461
Arbeitspapier
1,334
Aufsatz im Buch
1,060
Book section
1,060
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
156
Konferenzbeitrag
156
Case study
155
Fallstudie
155
Aufsatzsammlung
99
Konferenzschrift
90
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
55
Government document
55
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
Handbuch
12
Research Report
10
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9
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8
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8
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English
14,894
German
382
French
15
Spanish
10
Italian
9
Swedish
6
Finnish
4
Danish
3
Polish
3
Dutch
2
Czech
1
Hungarian
1
Russian
1
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Author
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Siciliani, Luigi
61
Han, Heesup
42
Propper, Carol
41
Hanushek, Eric Alan
39
Prybutok, Victor R.
39
Mattila, Anna S.
38
Straume, Odd Rune
37
Brekke, Kurt R.
34
Gravelle, Hugh
33
Prentice, Catherine
32
McColl-Kennedy, Janet R.
26
Shahin, Arash
26
Rivkin, Steven G.
25
Edvardsson, Bo
22
Sparks, Beverley
21
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Witell, Lars
18
Figlio, David N.
17
Jang, Soocheong
17
Marimon, Frederic
17
Pathak, Parag A.
17
Van Reenen, John
17
Wong, IpKin Anthony
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Lu, Susan Feng
16
Rockoff, Jonah E.
16
Staiger, Douglas
16
Zhang, Min
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
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Hochschulrektorenkonferenz
16
National Bureau of Economic Research
15
OECD
11
Europäische Kommission
4
OECD / International Transport Forum
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
USA / General Accounting Office
3
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Harvard Institute for International Development
2
Institute for Fiscal Studies
2
Svenska Handelshögskolan <Helsinki>
2
Universitetet i Oslo / Økonomisk institutt
2
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
2
Zukunftsinitiative Rheinland-Pfalz
2
ANZMAC Conference <2019, Wellington>
1
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Airports Council International
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Association for Social Advancement (Dhaka, Bangladesh)
1
Australian and New Zealand Marketing Academy
1
Australien / Centrelink
1
Australien / Trade Commission
1
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
1
Bertelsmann Stiftung
1
Bundesinstitut für Berufsbildung
1
Center for Leading Innovation & Cooperation
1
Central Bank of Ireland
1
Centre for Economic Policy Research
1
Centre for Educational Research and Innovation
1
Columbia University / Department of Economics
1
Cornell University / Food and Nutrition Policy Program
1
Council for National Academic Awards
1
Deutscher Reisebüro-Verband
1
Deutschland / Bundesministerium für Bildung und Forschung
1
Deutschland / Bundesministerium für Verkehr, Bau und Stadtentwicklung
1
Deutschland / Bundesregierung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
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Published in...
All
International journal of hospitality management
401
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
89
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Industrial marketing management : the international journal for industrial and high-tech firms
58
The international journal of bank marketing : IJBM
58
Accounting horizons : a quarterly publication of the American Accounting Association
55
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ECONIS (ZBW)
15,322
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
6
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
7
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
10
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
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