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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
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machine learning
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service research priorities
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transformative service research
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Field, Joy M.
5
Choi, Sunmee
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Davis, Mark
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Fotheringham, Darima
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Gustafsson, Anders
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Heim, Gregory R.
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Hitt, Lorin M.
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Huang, Ming-Hui
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Lee, Yeonjoo
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Operations management research : OMR ; advancing practice through theory
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Journal of operations management
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ECONIS (ZBW)
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
2
Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service
Lee, Yeonjoo
;
Choi, Sunmee
;
Field, Joy M.
- In:
Operations management research : OMR ; advancing …
13
(
2020
)
3/4
,
pp. 218-232
Persistent link: https://www.econbiz.de/10012306813
Saved in:
3
Designing lean processes with improved service quality : an application in financial services
Li, Gang
;
Field, Joy M.
;
Davis, Mark
- In:
Quality management journal : QMJ
24
(
2017
)
1
,
pp. 6-20
Persistent link: https://www.econbiz.de/10011633032
Saved in:
4
Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.
;
Xue, Mei
;
Hitt, Lorin M.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
Saved in:
5
Process drivers of e-service quality : analysis of data from an online rating site
Heim, Gregory R.
;
Field, Joy M.
- In:
Journal of operations management
25
(
2007
)
5
,
pp. 962-984
Persistent link: https://www.econbiz.de/10003533547
Saved in:
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